Center Operations Manager

Job Summary

This role will manage daily donor center operations.

• Maintain compliance with all federal, state, and local regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to uphold production, safety, and quality standards.

• Assist with internal and external inspections conducted by regulatory agencies and customers.

• Collaborate on quality improvement initiatives, identifying process optimization opportunities and implementing best practices.

• Partner with departments to implement corrective and preventive actions (CAPA) and ensure timely resolution of identified issues.

• Promote Safety, Health, and Environmental policies; provide training, enforce practices, and mitigate unsafe conditions within the center.

• Oversee preventive maintenance of donor center equipment and ensure the facility remains clean, neat, and well-maintained.

• Safeguard the integrity of product and sample storage equipment; manage unsuitable product, prepare shipments, and mitigate equipment failures in compliance with SOPs.

• Support fiscal performance by assisting with production goals, operational cost control, and inventory management.

• Provide input on employee performance evaluations, development plans, and corrective actions, and collaborate on employment decisions (hiring, promotions, demotions, terminations).

• Foster a positive and inclusive culture aligned with core values, ensuring adherence to HR policies, benefits, ADA accommodations, and employee relations standards.

• Serve as a Designated Trainer by conducting job and certification training, assessing progress, and adapting methods to meet learning and regulatory needs.

• Maintain visible leadership through area walkthroughs, providing support to ensure productivity and address operational deficiencies.

• Cultivate strong donor relationships by fostering retention, referrals, and growth, resolving complaints, and supporting marketing and advertising initiatives.

• Manage scheduling, payroll records, and staff meetings to ensure efficient allocation of resources and organizational effectiveness.

• Performs other duties as assigned.

• Bachelor's degree preferred.

• 1-3 years of operations and/or process management/supervisory experience preferred.

• 1-3 years of people management required including recruiting, training, etc.

• Experience in fiscal management and budgeting practices preferred.

• Trained in all production areas.

• Ability to function effectively in a fast-paced environment with frequent interruptions.

• Experience working in a highly regulated industry preferred.

• Strong communication and organizational skills with excellent written, verbal, and interpersonal communication abilities.

• Proficiency with office software preferred.

• Ability to sit or stand for extended periods.

• Ability to tug, lift, and pull up to thirty-five (35) pounds.

• Ability to bend, stoop or kneel.

• Ability to enter an environment with a temperature of
-40°C for short periods of time.

• Occupational exposure to blood borne pathogens.

• Ability to view video display terminal less than 18" away from face for extended periods of time.

• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.

• Ability to use a computer and other office equipment.

• Ability to use assistive devices if needed for mobility or communication.

• Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically after hours.

• Ability to navigate the office environment safely, including stairs and elevators (if applicable).

• Ability to travel up to 20% via airplane and vehicle (if applicable).

We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time