Member Services Representative Sub

As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed.

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing.

• Provide an exceptional customer service experience by filling in for available shifts when needed.
• Be on call to assist with shift coverage, as needed.
• Check members into the system.
• Take prospective members on tours and assist them with the new account sign‑up process.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Conduct detailed cleaning in all areas of the facility.

• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Positive mental attitude.
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma or GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter commercial cleaning products during shift.
• Mask up:
  All team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
• Follow strict safety and cleaning protocols to keep facilities sanitized against COVID‑19 and promote safe distance between all.

• Full‑time employees have paid leave to take a break.
• My Flex Pay  allows you to make payday any day.
• FREE Planet Fitness Black Card membership for each team player.
• Employee Assistance Program (EAP) gives free and confidential access to counseling resources.
• Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits for all eligible team players.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.