Customer Care Center Representative

American Bank is seeking someone who is passionate about customer service and building relationships with customers over the phone and through an Interactive Teller Machine (ITM).Responsibilities:

Greet customers and perform transactions including by not limited to deposits, withdrawals, cashing checks, and accepting loan payments both over the phone and through an ITMListen to customers and review current relationships to offer products and services best suited to fit their needs

Review online banking applications, process bill pay applications, remote deposit capture batches and review and approve mobile deposit transactions

Troubleshoot and efficiently resolve customer online banking issues

Receive, research and resolve customer inquiries about their accounts

Requirements & Qualifications:

Ability to work effectively as a team member

Ability to multi-task Ability to prioritize

Strong analytical, conceptual and problem-solving skills

Drive to learn

Ability to learn to use new technology effectively

Ability to listen effectively

Ability to train customers

Strong communication skills

Ability to give and receive feedback

Experience:

High School graduate or equivalent required. Bachelor’s degree preferred.

At least 1 year of banking experience required

Familiarity with Jack Henry systems preferred

Bilingual preferred

American Bank provides excellent benefits and competitive compensation. We are an Equal Opportunity Employer M/F/D/V. American Bank provides reasonable accommodation for persons with disability.
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