Customer Service Representative

Description

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co‑workers, and teammates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and complement the entire team.

• Is the customer #1 with you?
• Do you have an outstanding smile?
• Do you provide personalized service that creates customer loyalty?
• Can you sense what another person wants and needs before they ask?
• Do you always live up to your commitments?
• Do you like a fast‑paced work environment?
• Are you excited to provide a level of customer service unrivaled by the competition?

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in‑depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations as required
• Invoicing for services rendered to customers and pilots
• Proactive preparation for all incoming aircraft
• Provide timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer’s service expectation
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

• Customer focus – naturally outgoing/extroverted
• Communicate with customers and employees in person, on phone, and through radio communications
• Strong computer skills including Microsoft Office products and point‑of‑sale programs
• Basic mathematical knowledge
• Must be able to operate a motor vehicle and be insurable by Company insurance policy (requires clean driving record)

Starting at $15.00/hr

Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance‑based bonuses.

This position reports to the Customer Service Manager

This position operates in a professional environment.

• Must be able to lift 10 pounds
• Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

This is a non‑exempt position. The open position is for evenings and one weekend day each week. Guaranteed 40 hours per week.

No travel is expected for this position.

• Customer service experience preferably in the service industry
• High School Diploma or equivalent
• Entry level position
• Ability to work evenings and weekends
• Acceptable driving record
• Ability to pass a background check
• Zero tolerance drug‑free employer includes pre‑employment and random screening

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.