Customer Service Representative; Bilingual - Onsite

What’s the Role About?

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. If you are energetic, enthusiastic, and driven to deliver effective results while providing excellent customer service, and you have extraordinary communication skills, this role is for you.

• Serve as the primary point of contact for customers via phone.
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.
• Maintain a thorough understanding of products, services, and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and, when necessary, elevate complex problems.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.
• Work within the defined hours of operation with flexibility for weekends and holidays.

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Ability to remain engaged on the phone throughout the shift with minimal distractions.
• Computer/technology savvy, able to operate multiple windows and tabs while delivering best‑in‑class customer experience.
• Typing assessment required.
• Superb attendance required.
• Schedules vary based on job factors.
• All offers contingent upon completion of drug screen and background check.

• Pay rate: $16/hr
• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full‑time, non‑seasonal career advancement opportunity.