Customer Service Representative; Onsite

Position: Customer Service Representative (Onsite)
Pay rate: $15/hr

Who we are:

At Inte Logix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at Inte Logix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us.

Together, we can make a difference.

What's the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

* Are you energetic, enthusiastic with an engaging personality?

* Are you driven to deliver effective results while providing excellent customer service?

* Do you have extraordinary communication skills?

What's in it for YOU?

* Paid Training

* Medical, Dental, and Vision Insurance

* Paid Time Off

* Employee Discounts

* Full-time, non-seasonal

* Career Advancement

Responsibilities

* Serve as the primary point of contact for customers via phone

* Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions

* Maintain a thorough understanding of products, services and policies to effectively assist customers

* Accurately document customer interactions and transactions across all tools/platforms

* Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

* Strive to exceed customer satisfaction goals and performance metrics

* Continuously seek opportunities to improve the customer experience and streamline processes

* Stay updated on product knowledge and industry trends to better assist customers

* Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look for in a Candidate:

* Must be 18 years of age or older

* High School Diploma or equivalent

* Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work

* Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

* Typing Assessment required

* Schedules vary based on job related factors

* Superb attendance, so you can be there when our customers need us

All job offers are contingent upon completion of drug screen and completion of background check.