Gatehouse Attendant

Gatehouse Attendant – Waco Lake Parks (Waco, TX)

Company: D2 Government Solutions, Inc.
Job Type: Part-Time
Schedule: Thursday–Sunday, 10:00 AM – 6:00 PM (Holiday work required when falling on scheduled days)
Location: Waco Lake (Airport Park, Midway Park, Speegleville Park)

• Serve as the first point of contact for park visitors; provide information on park rules, maps, and amenities in a courteous and professional manner
• Process recreation fees and reservations using designated systems (e.g., Recreation One Stop (R1S) and pay station workflows)
• Maintain accurate records of campground activity, including arrivals, departures, cancellations, and no-shows
• Safeguard transaction documentation and controlled items (passes, receipt logs, etc.) in accordance with fee security procedures
• Maintain daily logs and reports, including incident/complaint logs and work order notifications
• Prepare weekly financial summaries and deposit documentation with supporting records
• Keep the gatehouse and surrounding area clean, organized, and compliant with safety standards
• Wear required uniform/identification and comply with all access control and security training requirements

• Prior customer service experience in a public-facing environment (e.g., retail, hospitality, visitor services, front desk, or call center)
• Strong interpersonal skills with the ability to enforce rules professionally and de-escalate routine situations
• High attention to detail with the ability to maintain accurate records and documentation
• Basic computer skills (data entry, email, and system navigation); ability to learn reservation and fee-processing systems
• Ability to work the assigned Thursday–Sunday schedule and federal holidays as required
• Must meet federal installation access requirements, including background screening and required training
• Professional appearance and adherence to uniform standards

• Security Clearance: Not required
• CAC Card: Not required
• U.S. Work Authorization: Must be legally authorized to work in the United States
• Computer
  
  Skills:
  
  Basic proficiency;
  Microsoft Office experience preferred

D2 Government Solutions is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.