Customer Service Representative

This job is located at 600 N. Valley Mills Drive, Waco, TX 76710

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS and are accountable for delivering superior customer service. They also educate customers on company products and services. The CSR maintains company quality standards and complies with all policies and procedures.

• Providing outstanding customer service to ensure repeat business
• Educating customers on products and services
• Ensuring all transactions comply with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using the point‑of‑sale system to access information and process transactions
• Resolving customer complaints or referring them to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for customers and team members
• Performing other duties as instructed by management

• Previous customer service experience in hospitality, financial services, retail, or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Ability to offer products and services based on customers’ needs
• Exceptional attention to detail and ability to multi‑task
• Professional appearance and demeanor
• Honesty and integrity
• Willingness to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency required;
  English/Spanish bilingual is a plus

• Must be able to stand for extended periods
• Ability to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits for eligible team members include medical/dental/vision coverage, 401(k), vacation, opportunities for advancement, and ongoing training.

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. For any part of the application and hiring process, you may request accommodations;

decisions will be made on a case‑by‑case basis.

For jobs located in the City of Los Angeles, qualified applicants with criminal histories will be considered for employment.