Agent Support Representative

Job Title:

Agent Support Representative

Build the future with us – Are you driven by supporting customers with clarity, care, and accuracy and eager to contribute to a company that helps its clients feel confident and secure about their future?

As an Agent Support Representative, you will play a key role in delivering exceptional service to policyholders, agents, and internal teams by resolving inquiries, explaining policy details, and ensuring accurate updates to customer accounts.

• Communicate with customers through inbound/outbound calls, chats, written correspondence, and email to resolve inquiries and provide policy information
• Explain policy coverage and address customer questions and concerns with clarity and professionalism
• Identify requests requiring escalation to other departments or management
• Provide timely follow‑up to customers when additional action is needed
• Update policies and complete daily service logs with accuracy
• Develop working knowledge of company products, policies, and internal resources
• Maintain a positive, professional demeanor in a high‑volume call center environment
• Work independently and collaboratively to meet personal and departmental goals
• Conduct business ethically, following all laws, regulations, and compliance standards

• Strong phone presence and active listening skills
• Positive, learning‑oriented attitude
• Strong written and verbal communication abilities
• Attention to detail and organizational skills
• 1+ year of customer service experience, preferably in a call‑center environment
• Meet the Charter of the French Language requirement (if applicable):
  Beginner, intermediate, or advanced English proficiency
• Minimum typing speed of 35
  
  WPM
• Ability to meet department KPIs within 6 months
• Strong computer skills, including MS Office, and quick learning of new systems
• Solid research and problem‑solving skills
• Ability to prioritize, stay organized, and adapt to procedural or organizational changes
• Ability to work independently and as part of a team

• Flexible Health, Dental, and Vision insurance
• 401(k) + company match
• PTO plan
• Employee and family assistance program
• Ergonomic furniture program
• Performance bonus program

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Disabled and non‑disabled applicants are equally considered for employment opportunities (EEO). If you need assistance to make the recruitment process more accessible, please contact us. Your place might be with us.

Position closes on July
31,2026.