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Parts Customer Service Lead - Coaching, Escalations & ERP
Job in
Waco, McLennan County, Texas, 76796, USA
Listed on 2026-08-02
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Jobtailor is seeking a dedicated Parts Customer Service Escalation Specialist to support daily inquiries, managed escalations, and order-status updates. You will train and coach CSRs, develop training materials, and collaborate with cross-functional teams to ensure accurate part data and timely resolutions.
The role emphasizes professionalism, urgency, and teamwork as you help maintain high service levels and continuous improvement across the department.
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