Customer Service Representative

Job Details

Job Location:

McLennan County - Waco, TX 76701

Position Type:
Full Time

A Customer Service Representative is responsible for installing and monitoring our offender surveillance, alcohol monitoring technologies and all other electronic monitoring devices for courts, probation & parole departments, treatment providers and other agencies in each of our County Offices.

• Meet with clients to install, remove or perform maintenance on the electronic monitoring technologies and provide customer service duties to clients and the agencies served.
• Schedules orientation and installation appointments for all new referrals and maintenance appointments.
• Manages daily communication and equipment alerts and maintenance items.
• Maintains cleanliness of inactive equipment.
• Creates individual customer accounts and tracks participant as well as taking payments for services provided.
• Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies.
• Other duties as assigned.

• 1 year of proven customer service experience.
• Strong verbal and written communication skills and excellent interpersonal skills.
• Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.).
• Clean background and able to pass a drug screening
• Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.

• Perform data entry
• Proficient with Microsoft Office Suite and G Suite.
• Effective verbal and written communication skills required.
• Clear criminal background preferred