Youth Services Specialist

SUMMARY: The job involves the activities pertaining to the participants in Goodwill's Youth Program and providing services to youth and their families through partnership with local school districts and youth-serving organizations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Include the following, other duties may be assigned:

• Promote the general objectives and goals of Heart of Texas Goodwill Industries (Goodwill).
• Interpret Goodwill's programs to the public and other agencies while maintaining good working relationships with those agencies.
• Ensure Goodwill meets or exceeds program standards as by funders, partners, and other local sponsoring agencies.
• Maintain participant files and ensure that confidentiality of all records is maintained.
• Identify appropriate and inappropriate work behaviors, personal and social functioning of participants, instruct them toward planned goals and objectives, and monitor the progress.
• Ensure participant evaluations and case notes are completed and submitted to the referring agency in a timely manner.
• Assist in integration of current and new service programs.
• Conduct professional encounters/meetings with referring agencies and other support personnel concerning participant service programs and behaviors.
• Attend ARD meetings at local school districts and any other support meetings involving participants and/or designated programs.
• Develop Individualized Service Plans for all program participants.
• Assist participants with job placement in the community.
• Conduct in-person, virtual, and off-site classes and other trainings needed by participants using formal training programs or by developing new curriculum.
• Assist in the development and design of individual, classroom based, and virtual training services.
• Assist in the creation of curriculum for training(s) to include instructor's guides, slideshow presentations, participant handouts, tests, assessments, and any other material needed to effectively present and evaluate the material.
• Perform other duties and assignments as directed by the Mission Services management staff.

LEADERSHIP COMPETENCIES:

Leadership Competency

Team, Departmental, Corporate Leader

OUR TEAM

Emotional Maturity and Respect

Manages personal emotions to gain staff confidence by impartially resolving issues. Consistently treats others with professionalism, honor, and dignity.

Integrity

Manages ethically. Develops and implements processes that are consistently executed with fairness and equity.

Capacity for Change and Innovation

Serves as principal liaison to manage change.

Interpersonal Skills

Is approachable and open; identifies and facilitates staff engagement opportunities. Engages in conflict appropriately; tailors communication to the appropriate audience.

Commitment to Development and Empowerment of Self and Others

Encourages staff to utilize tools to support their development. Facilitates the use of tools and resources for staff development; helps staff reach their full potential.

OUR COMMUNITY

Commitment to Goodwill's Mission, Vision, and Values

Manages operations in accordance with Goodwill's Mission, Vision, and Values. Reinforces Goodwill's Mission, Vision, and Values with staff and the community.

Commitment to Diversity, Equity, and Inclusion

Champions inclusion activities, strategies, and initiatives. Executes inclusion strategies.

Community and Service

Effectively communicates the benefits and impact of Goodwill's services to stakeholders.

OUR GROWTH

Commitment to Excellence and Customer Service

Encourages staff accountability for meeting goals and producing high-quality results.

Business Acumen

Accurately interprets data, policies, and procedures for sound decision-making. Incorporates critical thinking skills into decision-making framework. Directs and ensures compliance with all Goodwill policies/procedures.

Stewardship and Accountability

Effectively works within financial and budgetary guidelines and report all financial irregularities immediately to management.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,…