Coordinator of Campus Visits, Guest Relations and Training

Job Description

Baylor University, a humble college founded before Texas was a state, now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities.

Since 2011, Baylor has been named as one of the nation's "Great Colleges to Work For". Great Colleges to Work For® is one of the country's largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey.

The survey, conducted by Modern Think, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career.

What We Are Looking For

This position plays a pivotal role in advancing the university's mission by elevating the overall guest experience for prospective students and their families. The individual in this position will think strategically about and have oversight of key logistics areas that impact guest experiences throughout daily recruitment operations. Through the recruitment, hiring, training, and management of student staff and student managers who serve as tour guides and ambassadors, this role ensures every visitor encounter reflects Baylor's values and strengths.

Additionally, this role is responsible for assisting in the seamless execution of key scholarship and recruitment events, ensuring each touch point contributes meaningfully to enrollment goals established by the Baylor Board of Regents.

A bachelor's degree and one year of relevant experience are required. Two years of relevant experience is preferred.

Additional education or experience will be considered in lieu of one another.

A valid US Driver License with a clear driving record of at least two years is required.

Must be able to travel outside of the state of Texas.

Applicants must be authorized to work full-time in the United States.

What You Will Do

• Responsible for managing the day-to-day logistics, appearance, and operational readiness of key guest-facing spaces within the Mark and Paula Hurd Welcome Center, including the Welcome Desk, Fudge Auditorium, and other high-traffic visitor areas
• Oversees the recruitment, training, and performance of student tour guides in these guest-facing spaces to ensure a welcoming, professional, and service-oriented experience for prospective students, families, and university guests
• Monitors the condition, maintenance, and availability of shuttle carts used for campus tours, coordinating repairs and ensuring vehicles are tour-ready to support seamless campus visit operations
• Works collaboratively across to maintain exceptional presentation standards and deliver a high-quality visitor experience
• Responsible for overseeing the onboarding, training, and certification process for newly hired student tour guides
• Coordinates and tracks all required training milestones, ensuring guides successfully progress through certification requirements and are fully prepared to represent the university
• Serves as one of the primary points of contact for new tour guides, providing guidance, answering questions, and offering ongoing support throughout the training process
• Additionally, has primary oversight of continued training for all student tour guides throughout the year. Including identifying needed training areas and creating training protocols
• Maintains accountability standards, monitors individual progress, and works proactively to address challenges, ensuring a positive training experience and a high level of preparedness, professionalism, and performance among student staff
• Assist in the planning and execution of high-profile recruitment events such as Invitation to Excellence, Premiere, Baylor Scholars Days, Baylor Bound Days
• Offer additional support in BEAR management for some Baylor home football games, as our office assists with athletic recruitment compliance during recruit visits
• Maintain up-to-date knowledge of admissions processes and university programs to provide accurate and insightful guidance to prospective students and families
• Oversee and audit inventory tracking for Campus Visits storage and materials
• Perform all other duties as assigned to support Baylor's mission
• Ability to comply with University policies
• Maintain regular and punctual attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a…