Member Services Rep Front Desk Part Time

Member Services Rep Front Desk Part Time 7am-1pm

Job Category
:
Operations

Requisition Number
: MEMBE
003877

Posted:
January 28, 2026

• Part-Time
• On-site
• Rate: $11 USD per hour

Showing 1 location

Waco, 300 N Valley Mills Drive, Waco, TX 76710, USA

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and up to standards.
• Perform club walkarounds and complete assigned cleaning or related tasks, with re-inspection of said tasks.
• Audit and balance cash drawers daily.
• Properly input and update prospective and current member information into tablets and point of sale.
• Ensure members adhere to the company’s policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Stock retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve day-to-day member issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on inventory orders.
• Stay up to date on all required certifications and training courses.
• Participate in team meetings.
• Communicate with, promote, tour, and assist prospects and potential members.
• Assist the GM and AM with club membership promotions, training, and implementation of operational strategies.
• Ensure the club complies with all state and federal laws and insurance requirements.
• Operate and assist members with the use of equipment and other amenities while ensuring procedures are followed.
• Assist GM and represent the company at community events and other outreach activities.

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone. Uncertified team players will be given the opportunity to complete CPR/AED training within the first 30 days of employment.
• Must be comfortable standing for long periods of time.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient ability in Microsoft Office and using a computer.
• Must have the ability to handle sensitive and confidential information.
• Familiar with Planet Fitness brand and operational requirements.

Supervisory Responsibility: This position has no supervisory responsibilities.

This job operates in a fitness club environment and routinely uses standard office equipment such as computers, printers, and phones, as well as standard custodial equipment such as cleaning chemicals, floor scrubbers and vacuums. The noise level in the club environment may be loud on a regular basis.

• Regularly required to talk or hear.
• Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
• Must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds.
• Specific vision abilities required include close, distance, color, peripheral vision, depth perception and ability to adjust focus.

This may be either a full-time OR part-time, nonexempt position. A nonexempt team member is entitled to minimum wage and overtime protections under the FLSA.

Scheduled work hours per week will be set during normal club hours of operation and determined by business need. Full-Time employees regularly work at least 30 hours per week. Part-Time employees regularly work 29 hours per week or less. Availability of full-time and part-time positions depends on business need. Work hours may include mornings, evenings, weekends, and overnight as required. Hours are subject to change at any time.

Travel: 0% travel is expected for this position.

Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.