General Manager, Rhino Sports & Entertainment, Baylor

About REVELXP

REVELXP is a premier sports hospitality company. We work with hundreds of college and professional teams and major sporting events to deliver exceptional fan experiences, including full‑service tailgates, premium hospitality events and exclusive ticket packages. In addition to managing fan experience offerings, we also provide comprehensive hospitality solutions to our team and event partners with event staffing, event management, premium hospitality management and venue installations.

We are growing at a rapid pace and are looking for goal‑oriented, purpose‑driven, high‑energy individuals to join our team! We created REVELXP to reimagine and redefine game day with memory‑making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands across the world. From hospitality to operations to revenue generation, this role offers countless ways to create memorable experiences in a fast‑paced, fun environment.

The General Manager’s primary responsibility is the oversight, management, and operation of events at a designated location. The GM recruits local staff, hires qualified individuals, and provides training based on our company service excellence standards. The GM manages the team and event operations on event days, leads a multi‑faced portfolio of events, and ensures operational excellence with unsurpassed customer service. The GM is the primary point of contact for on‑site business partners and cultivates and grows the business.

The position involves night and weekend work and may require some travel. It reports to the Regional General Manager.

• Provide leadership to the staff for the account in the office and at events
• Communicate regularly with the REVELXP Staffing Operations Management Team to provide updates on the internal and external account operations
• Build, maintain, and nourish constructive relationships with clients; expand current relationships and identify and grow new business relationships
• Lead large‑scale staff training on company and client venue standards (e.g., venue breakouts, emergency management, customer service, positive team environment, staff job duties)
• Create and track all event invoices using the REVELXP workforce management solution system
• Ensure compliance with all company administrative policies and procedures
• Manage account budgets, reporting, invoicing, onboarding processes, time processes, and communication for all clients and groups within the account

• Bachelor’s degree and at least two years of large‑scale sports & event management experience or collegiate/professional football experience
• Demonstrated leadership in managing large groups of people in a fast‑paced environment
• Previous football operations (or large event) experience required
• Passion for customer service
• Lead by example professionally and personally
• Excellent verbal and written communication skills; comfortable speaking in front of large groups for staff training and other engagements
• Proficiency in Microsoft Office (Word and Excel)
• Ability to respond to change positively and productively
• Organized with attention to detail
• Ability to handle multiple tasks and work quickly and energetically
• Excellent problem‑solving and negotiation skills
• Excellent interpersonal skills; comfortable providing and receiving feedback professionally

• Stand and walk for extended periods during events
• Lifts and carries items up to 40 pounds (e.g., event materials, signage)
• Bends, stoops, and reaches
• Manual dexterity to handle event materials and technology
• Works in varied environmental conditions, including outdoor spaces
• Good visual acuity and attention to detail
• Travel to event sites as needed

• Combination of office and on‑site event environments
• Fast‑paced conditions during live events
• Frequent interaction with clients, vendors, and large groups
• Required to work evenings, weekends, holidays, or multi‑day assignments as needed
• Significant independence in managing day‑to‑day duties and responsibilities
• Long periods of standing and constant movement around event venue; longer hours for large events and training sessions
• Long periods of sitting while on phone and at the computer are common on office days