Client Service Coordinator

Job Summary

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a friendly and efficient manner to encourage return visits and referrals.

• Live and exemplify the Five Principles of Mars, Inc.
• Recruit new clients by promoting hospital services and routing the flow of clients and pets.
• Maximize the number of pets seen by ensuring a productive and efficient hospital environment.
• Provide professional, efficient and exceptional service at all times, welcoming clients and pets, ensuring comfort, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans and preventative care.
• Assist incoming clients by completing required documentation, entering pet information and history into the computer system, and using identification collars and tags.
• Assist outgoing clients by providing instructions, invoices, dispensing prescription items, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following opening and closing procedures.
• Perform administrative functions as necessary.
• Other job duties as assigned.

• Quality – The consumer is our boss; quality is our work; value for money is our goal.
• Responsibility – Individuals demand total responsibility; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing, and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Competencies

• Leadership:
  Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening.
• Functional:
  Preventative care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management.
• Ability to multi‑task; quickly and accurately shift attention among multiple tasks under distracting conditions.
• Excellent written and verbal communication skills; fluent English, correct spelling and grammar.
• Organizational ability; systematic approach and ability to cut through confusion.
• Problem‑solving skills; translate problems into practical solutions.
• Client service skills; consistent, courteous, informative service.
• Intellectual ability; follow instructions accurately.
• Mathematical ability; basic arithmetic and conversion skills.
• Computer skills; comfortable using Microsoft Word, Excel, Access, Outlook, and specialized software.

Attitudes

• Initiative, Integrity, Cooperativeness, Flexibility, Independence, Stress resilience.

• Computer work for long periods; confidence around pets.
• Work may include more than 40 hours per week; weekends and evenings.
• Physical requirements:
  
  stand, walk, stoop, kneel, crouch, climb; lift up to 50 lbs; good hand‑eye coordination.
• Exposure to pets, anesthesia, radiation, biological hazards, medication/controlled substances.
• High noise level; visual acuity requirements.

• High School Diploma or equivalent preferred.
• At least 18 years old for duties involving radiography and radioactive substances.
• One year of related experience; customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical) with medical terminology training is preferred.

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) & Roth) with company match.
• Paid Time Off and Holidays.
• Top‑Tier Mental Health & Wellbeing Resources.
• Associate Life Insurance (company‑paid) & Supplemental Life Insurance.
• Company‑Paid Short‑ and Long‑Term Disability.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• Paid Parental Leave.
• Continuing Education Allowance (for eligible positions).
• Back‑Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.

Banfield Pet Hospital is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, genetic information, veteran status, or disability status.