Temporary Enrollment Management Analyst - Financial Aid

Temporary Enrollment Management Analyst – Financial Aid

Baylor University, a private not‑for‑profit university affiliated with the Baptist General Convention of Texas, is an R1 research institution noted for its commitment to research, doctoral education, and a robust student experience.

We are seeking a temporary Enrollment Management Analyst in Financial Aid who will support the administration of financial aid and maintain a customer‑service focus with a commitment to timely, accurate aid administration. The role will support students across undergraduate, graduate, seminary, law, and athletic programs, ensuring compliance and operational excellence.

• Support aid administration for all student populations including undergraduate, graduate, seminary, law, and student athletes.
• Administer aid for federal, state, university, and private financial aid programs.
• Understand Financial Aid, Student Accounts, and Admissions timelines and how they impact cross‑functional teams, compliance, and student experience.
• Review supporting Financial Aid documentation and use professional analysis and judgement to determine aid eligibility.
• Manually award, package, and re‑package financial aid in accordance with policy, procedure, and compliance.
• Analyze, audit, and proactively resolve errors.
• Report areas of responsibility details to supervisor.
• Research, analyze, troubleshoot, and respond to requests from team members, campus partners, students, and families to support customer service and student experience.
• Serve teammates, campus partners, students, and families with a commitment to active listening and effective communication.
• Support tasks, projects, and attend trainings through the Division of Enrollment Management as directed.
• Learn and maintain a thorough knowledge of federal, state, NCAA, and university regulations, policies, and procedures to ensure compliance.
• Maintain written procedures.
• Perform all other duties as assigned to support Baylor's mission.
• Comply with University policies and maintain regular, punctual attendance.

• Bachelor’s degree and less than one year of relevant experience; two years of experience is preferred.
• Ability to maintain a high level of accuracy, professionalism, and customer service focus.
• Commitment to active listening and effective communication.
• Ability to estimate timelines and meet deadlines.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Analytical and critical thinking skills to review work and proactively act on error resolution.
• Curiosity and a willingness to learn about Financial Aid, Higher Education, and related processes.
• Ability to troubleshoot and resolve simple to intermediate system issues.
• Good interpersonal skills for communicating and resolving financial aid topics with students and financial services teams.
• Understanding of financial aid policies, system processes, and government regulations to support efficiency improvements, reporting, and preliminary judgment review.
• Knowledge of regulatory and institutional changes to maintain compliance.
• Experience in Financial Aid and Higher Education preferred.
• Intermediate Excel skills and experience with reporting and data analysis.
• Experience with Banner, Federal Student Aid, COD, NSLDS, and related platforms.
• Strong working knowledge of industry policies and regulations.

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions.

Applicants must be authorized to work full‑time in the United States.

Baylor University is committed to compliance with all applicable anti‑discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor complies with statutory affirmative action and equal opportunity requirements. The University’s official Notice of Non‑Discrimination can be read online.