Telecommunicator

Minimum Starting Salary

$24.7045 per hour

A 911 Telecommunicator who works well under pressure, stays calm in stressful situations and can communicate clearly with emergency responders and citizens. Our ideal candidate has integrity, a willingness to learn, and wants to help others. If this is you, APPLY NOW!

• High School Diploma or GED equivalent

• Customer service or computer experience

• Basic Telecommunicator License from Texas Commission on Law Enforcement (TCOLE) within one (1) year
• National/Texas Crime Information Centers (NCIC/TCIC) and Texas Law Enforcement Telecommunications System (TLETS) within 180 days

Under basic supervision, answers emergency and non-emergency calls for service; takes information from callers and enters information into computer database; including dispatching units for both the City of Waco and McLennan County residents. Provides assistance and information to Waco Police Department (WPD) & McLennan County Sheriff's Office (MCSO) emergency services agencies and general public.

• Answers emergency and non-emergency calls for police, fire, emergency medical assistance; determines appropriate call classification and priority.
• Answers incoming emergency calls: interviews and calms callers and gathers details; evaluates information, prioritizes calls, determines actions required and appropriate response; dispatches emergency responders and resources; relays pertinent information to law enforcement and public safety personnel in a concise, organized, and understandable manner; monitors radio channels and provides immediate information and assistance.
• Follows WPD procedures to provide assistance and information to emergency services personnel and general public; notifies other state, federal and regional agencies as needed.
• Enter call information into Computer Aided Dispatch records management system; tracks a variety of law enforcement and public safety agency resources, personnel, and incidents.
• Provides detailed call information to WPD Officers, MCSO Deputies; maintains status and awareness of all public safety unit locations; monitors message traffic and relays information to assure that responders' safety is top priority; notifies key WPD personnel on critical incidents.
• Performs inquiries and criminal history checks for Officers through National Crime Information Center (NCIC) and Texas Law Enforcement Telecommunications System (TLETS).
• Searches state and national data bases at Officer's request; updates warrant information.
• Gathers information on non-emergency calls and responds appropriately; provides information, instructions, and assistance to the public within scope of authority and training.
• Maintains and updates a variety of computer databases, resource management systems and files; enters, edits, and retrieves data and prepares reports.
• Cross-trains in a wide variety of WPD skills and disciplines.
• Prepares accurate and detailed reports and required paperwork.
• Maintains the integrity, professionalism, values, and goals of the Police Department by assuring that all rules and regulations are followed, and that accountability and public trust are preserved.
• May be required to respond after hours, including holidays and weekends, in the event of a departmental or City-wide emergency.