Police Dispatcher

A humble college founded before Texas was a state, Baylor now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities.

Since 2011, Baylor has been named as one of the nation’s "Great Colleges to Work For". Great Colleges to Work For® is one of the country’s largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey.

The survey, conducted by Modern Think, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career.

The Dispatcher serves the Baylor community by answeringemergency and non-emergency calls and relays information to the correct person and dispatches emergency personnel as appropriate. This position serves within the Department of Public Safety and reports to the Baylor Police Department’s Communication Supervisor. Additionally, thispositionworks closely with the other members of the Baylor PD, campus constituents, andother external first responders.

This is a full time position with Baylor's full benefits package. Shifts may include days, afternoons, or overnight schedules including weekend and some holidays. Schedules are assigned after the candidate successfully completes the Baylor Police Department Communication Center’s training program

• Relate to all members of the Baylor community

• Communicate clearly and concisely and relay details accurately

• Demonstrate good judgment under pressure

• Handle multiple tasks simultaneously

• Deal tactfully and courteously with the public

• Obtain information from emotional or angry callers

• Actively listen to callers and quickly determine the caller’s needs and proper Police Department response

• Operate a personal computer utilizing standard and specialized software and entering information with speed and accuracy

• All applicants shall possess a minimum of a high school diploma, associate degree preferred

• Applicants must be a minimum of 21 years of age at the time of their appointment with the Baylor University Police Department

• One year of clerical and computer experience, two years of relevant work experience is preferred

• The applicant must possess a valid Texas Driver’s License

• Within one year of hire the candidate must complete all training required by the Texas Commission on Law Enforcement (TCOLE) and pass the State’s licensing exam. Current certification through TCOLE as a telecommunicator (dispatcher) is preferred.

• Applicants must meet all Texas Commission on Law enforcement licensing standards set forth in the Texas Commission on Law Enforcement Statutes and Rules Handbook Chapter 217; §217.1. Minimum Standards for Enrollment and Initial Licensure.

• Answers emergency and non-emergency calls for police, fire, personal assistance, and emergency medical assistance and determines and dispatches appropriate resources to handle the incident

• Relays pertinent information to law enforcement and public safety personnel in a concise, organized, and understandable manner

• Monitors radio channels and provides immediate information and assistance to police and other first responders

• Enters…