Dispatcher - Police Department

Dispatcher
- Police Department

wacoisd Waco ISD
- Waco, Texas Open in Google Maps

This job is also posted in ESC Region 12

Job : 5930255

Final date to receive applications: Posted until filled

Posted: Sep 17, 2026 2:00 AM (UTC)

Job Title
:
Dispatcher
- Police Department

Wage/Hour Status
:
Nonexempt/At-Will

Reports To
:
Chief of Police

Pay Grade/Days
: 308/226 Days

Dept./School
: WISD Police Department

Date Revised
:
September 2026

Primary Purpose

Under basic supervision, answers emergency and non-emergency calls for service; takes information from callers and enters information into computer database; provides assistance and information to Waco ISD Police Department, emergency services agencies and general public. Perform routine office, secretarial, and clerical tasks.

• Education/Certification:
  
  High school diploma or GED
• Fluent in English required and Spanish preferred
• Basic Telecommunicator License from Texas Commission on Law Enforcement (TCOLE) within 1 Year required;
• National/Texas Crime Information Centers (NCIC/TCIC) and Texas Law Enforcement Telecommunications System (TLETS) within 180 Days required;
• Must successfully complete any additional background checks required for the position, which may include a CJIS background check, federal background check, or other applicable screenings (e.g., FAA);
• Must possess a valid Texas Driver's License.

• Ability to interact, relate, and work well with students and adults from a variety of ethnic and social backgrounds
• Possess an understanding of school safety, disciplinary rules and regulations
• Ability to record information
• Ability to follow verbal and written instructions
• Ability to communicate effectively (verbally and written)
• Ability to pass required physical, psychiatric, and drug tests
• Ability to maintain emotional control during high stress situations
• Bonded as required by Texas Education Code §37.081(h)
• Ability to use software to develop spreadsheets and databases, and perform word processing
• Proficient keyboarding, file maintenance skills and 10-key skills
• Experience with data entry and record keeping
• Excellent organizational, communication, and interpersonal skills
• Problem solving skills
• Detail oriented and ability to meet established deadlines

• One to two years of clerical/data entry experience preferred
• Previous dispatch or emergency services experience preferred.

• Answers emergency and non-emergency calls for police, fire, emergency medical assistance; determines appropriate call classification and priority.
• Answers incoming emergency calls: interviews and calms callers and gathers details; evaluates information, prioritizes calls, determines actions required and appropriate response; dispatches emergency responders and resources; relays pertinent information to law enforcement and school district personnel in a concise, organized, and understandable manner; monitors radio channels and provides immediate information and assistance.
• Follows WISD PD procedures to provide assistance and information to emergency services personnel and general public; notifies other state, federal and regional agencies as needed.
• Enters call information into Computer Aided Dispatch records management system; tracks a variety of law enforcement and public safety agency resources, personnel, and incidents.
• Provides detailed call information to WISD PD Officers, maintains status and awareness of all public safety unit locations; monitors message traffic and relays information to assure that responders; safety is top priority; notifies key WISD PD personnel on critical incidents.
• Performs inquiries and criminal history checks for Officers through National Crime Information Center (NCIC) and Texas…