Patient Services Coordinator

Overview

The US Oncology Network is looking for a Patient Services Coordinator to join Texas Oncology as a full‑time position supporting the Revenue Cycle Department at the 1700 W. State Highway 6 clinic in Waco, Texas. Typical work week is Monday through Friday, 8:30 a.m. – 5:00 p.m. This position can be Level 1, 2 or Sr based on relevant work experience.

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, verifies for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co‑pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient records.
• Other duties as requested or assigned. May type memos and forms.

• Level 1:
  High school diploma or equivalent required. Some receptionist or office experience preferred. Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required. Must successfully complete required e‑learning courses within 90 days of occupying the position.
• Level 2 (includes Level 1 requirements):
  At least eighteen (18) months front‑medical office receptionist experience with insurance forms and scheduling software required. Knowledge of the practice’s personnel, daily routines, and scheduling a plus.
• Level Sr (includes Level 1 and 2 requirements):
  At least five (5) years front‑medical office receptionist experience with insurance forms and scheduling software required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.

Vision and hearing must be corrected to normal ranges.

The work environment requires frequent interaction with patients and staff. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.