Patient Service Representative

DUTIES/RESPONSIBILITIES:

Patient registrationcollect current and overdue service charges, and printing receipt,secure a daily cash box,reconcile daily charges and receipts.

Answer phones, taking and forwarding messages and scheduling appointments.

Ability to multitask and work in a fast paced environment

Ability to verify patient insurance information

Ability to use multi line phone system

Ability to travel to other clinics to cover shifts as required

Ability to operate office equipment (fax, printer, scanner)
Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbookOTHER DUTIES:

Other duties as assigned by supervisor PHYSICAL AND MENTAL REQUIREMENTS:

Valid Driver’s license

Visual and auditory accuracy

Shift length - 8 hours

Indoor setting –Frequent use of computer

Long periods of sitting

Frequent use of telephone

Continuous repetitive grasping and manipulation of both hands

Continuous conversational communication

Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing

Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.

Occasionally working in confined, noisy, dusty areas

Regular use of personal transportation

Understand/carry out simple/detailed, oral/written instructions with retention

Read and interpret detailed specifications.

REPORTS TO:

Practice Manager

EDUCATION & EXPERIENCE:

High School Diploma or equivalent;
Associate degree preferred. Healthcare experience preferred. At least one year’s customer service experience required.

SKILLS:

Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and Patient focused.
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