Public Safety Technology Specialist

What We are Looking For

The Public Safety Technology Specialist supports the reliable operation, compliance, and day-to-day readiness of mission‑critical public safety technology systems for the Department of Public Safety. This role serves as the technical owner for CJIS‑regulated systems, CAD/RMS platforms, and integrated security technologies while also conducting routine operational inspections of cameras, access control, and other physical security assets across campus. The position combines hands‑on system administration, troubleshooting, field checks, and vendor coordination to ensure systems remain secure, functional, and responsive to operational needs.

Qualifications:

• Associate degree in Information Technology or related field and minimum five years supporting public safety or security technology systems experience.
• Bachelor’s degree in Information Technology or related discipline (preferred).
• Experience with CAD/RMS and CJIS‑regulated environments (preferred).
• Certification/license in Active and maintaining CJIS Level 4 clearance (required).
• ASIS PSP, CPTED certification, or related technical credentials (preferred).
• Authorized to work full-time in the United States.

• Perform daily and routine inspections to ensure public safety technology and physical security systems are operational and properly positioned.
• Respond to DPS technology support needs (CAD, RMS, TLETS, MDTs, body‑worn cameras).
• Provide technical and operational coverage during special events.
• Onboard and maintain system credentialing for all DPS employees with ancillary technology systems in alignment with ITS and CJIS network security.

• Administer accounts and permissions for CAD, RMS, TLETS, and related systems.
• Coordinate CJIS compliance activities, documentation, and audits.
• Collaborate with ITS on infrastructure requirements outside DPS scope (encryption, VLANs, firewalls, VPNs).
• Track vendor tickets and manage issue resolution.
• Perform updates, upgrades, and patching within DPS‑managed systems.
• Assist with integrations, configuration, testing, and procedural documentation.
• Act as a liaison with ITS and vendors, as needed.

• Assist with security surveys and site assessments.
• Recommend system improvements and upgrades.
• Support installation and expansion efforts within scope of responsibility.
• Coordinate small vendor‑led projects.
• Maintain equipment inventory and lifecycle tracking.
• Assist with planning replacements and modernization efforts.

• Conduct daily barricade/barrier placement checks and coordinate repositioning.
• Submit daily readiness reports.
• Clean and maintain accessible camera equipment; coordinate vendor support for elevated access.
• Conduct quarterly duress button testing and reporting.
• Perform daily reviews of all deployed camera systems for functionality, clarity, focus, and alignment.

• Perform all other duties as assigned in support of Baylor’s mission.
• Comply with University policies.
• Maintain regular and punctual attendance.

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions.

Learn more about Baylor and our strategic vision, Baylor in Deeds, and explore our hometown of Waco and local opportunities.