Operations Technician Trainee

Company Name:
Texas Farm Bureau Casualty Insurance Company | Department:
Information Systems

This entry-level position is responsible for assisting with the execution of scheduled operational processes and the monitoring of system activity across mainframe, cloud, and web environments under the direct supervision and guidance of senior operations staff. The role emphasizes learning operational procedures, developing disciplined execution habits, building monitoring awareness, and understanding the importance of timely and accurate escalation.

The Operations Technician Trainee performs all duties with assistance from the Operations Technician I and above. While the Technician I independently executes approved procedures and makes escalation decisions based on documented criteria, the Trainee observes, learns, and assists under direct guidance as they build the foundational knowledge and discipline required to advance.

This role supports one or more of the following functional areas:

• Procedural Execution Support — Assisting with the execution of batch processes, scheduled jobs, and other operationalized activities by following approved step-by-step runbooks and procedures under the direction and observation of senior operations staff.
• Operational Monitoring Support — Assisting with the monitoring of batch job execution, cloud resource activity, billing and consumption metrics, message queues, and other operational indicators under guidance; learning to recognize anomalies and reporting all observations to senior operations staff for action.

With assistance from the Operations Technician I and above:

Assist with the execution of scheduled batch processes, job runs, and other operational activities by following approved runbooks and step-by-step procedures under direct supervision.

Assist with monitoring batch job execution, system behavior, cloud resource utilization, message queues, and other operational metrics under guidance from senior operations staff.

Report all anomalies, errors, or unexpected observations to senior operations staff, supervisors, or other designated resources for evaluation and action. Do not attempt independent resolution without explicit direction.

Learn and study documented known-problem resolution procedures and escalation protocols to build readiness for independent execution at the Technician I level.

Assist with monitoring cloud billing and resource consumption dashboards under direction. Learn to identify unusual spikes or usage patterns.

Assist with the balancing and distribution of data across systems in accordance with documented procedures.

Update and document incidents, service requests, and operational activities using established work management and ticketing systems under supervision.

Assist other team members with operational tasks, troubleshooting support, and coordination activities as directed.

Observe and participate in after-hours, weekend, or on-call operational support activities alongside senior operations staff as required.

Learn and become familiar with the tools, systems, platforms, and operational processes used by the Development Operations team.

Other duties as assigned.

Complete all required training, onboarding activities, and assigned learning objectives in a timely and effective manner.

Consistently apply departmental standards, controls, and documented procedures to all assigned activities.

Adhere strictly to change management, operational control, and escalation processes.

Communicate clearly, professionally, and respectfully with team members and supervising staff.

Demonstrate reliability, attention to detail, and a willingness to learn.

Maintain accurate and complete documentation in work management and ticketing systems as directed.

Function effectively as a dependable and collaborative team member.

Update and resolve Helpdesk incidents and requests per established procedures.

Escalate all operational issues, questions, or uncertainties promptly to appropriate personnel.

At least one of the following:

• Bachelor's degree from an accredited college or university in a computer or technology-related discipline.
• Associate degree from an accredited institution in a computer or technology-related discipline and minimal experience in a technology-related field.

Ability and willingness to follow detailed, documented procedures precisely.

Demonstrated understanding of the importance of escalation when encountering scenarios not covered by procedures.

Basic oral and written communication skills.

Strong attention to detail and organizational skills.

Willingness and ability to learn new tools, systems, and processes.

Ability to interact professionally with users and peers.

Personal computer knowledge.

Basic familiarity with Microsoft Office software.

Exposure to or coursework involving any of the following: CICS, TSO/SDSF, TWS/IWS, cloud platforms (Azure), monitoring…