Vice President, IT and Innovation

Position: Vice President, IT Advancement and Innovation
SUMMARY: Under the supervision of the Chief Executive Officer, the Vice President of IT Advancement and Innovation provides executive leadership and oversight of all organizational Information Technology operations and strategy. This role directs, plans, and manages IT systems, infrastructure, and innovation initiatives, with a primary focus on leveraging artificial intelligence (AI), business intelligence, and emerging technologies to increase efficiency, reduce risk, and move the organization into the future.

The VP supervises IT staff, oversees the Loss Prevention Officer and organizational camera systems, develops technology-related policies and safeguards, and ensures compliance with security and regulatory standards. This position will be a hands-on innovator, Power BI expert, and forward thinker, capable of exploring new tools and solutions that help the agency advance its mission with excellence and efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following, other duties may be assigned:

• Demonstrates Heart of Texas Goodwill's mission, vision, and values in all actions.
• Provides direct supervision of all IT staff and systems, ensuring alignment with organizational objectives.
• Oversees the Loss Prevention Officer and organizational camera/security system to ensure operational safety and compliance.
• Leads the integration and deployment of AI and machine learning solutions across departments to drive efficiency, automation, and improved decision-making.
• Serves as the organizational leader for business intelligence (BI), ensuring advanced use of Power BI and other analytic tools to drive strategic insights.
• Directs all IT-related planning, deployment, and operational activities, including hardware/software selection, infrastructure upgrades, network administration, security monitoring, and vendor management.
• Establishes and enforces IT and cybersecurity policies, protocols, and risk mitigation strategies to protect the agency from data breaches, fraud, and downtime.
• Guides IT-related project management, ensuring initiatives are delivered on time, within scope, and with measurable outcomes.
• Collaborates with senior leadership and departmental teams to identify technology opportunities that advance organizational performance.
• Stays abreast of emerging technologies and trends; evaluates and introduces innovative solutions to enhance services and reduce costs.
• Maintains compliance with CARF, PCI, HIPAA, and other applicable regulatory and security standards.
• Manages the IT budget, ensuring responsible stewardship of resources and cost-effective technology investments.
• Ensures continuity and disaster recovery capabilities for critical systems.
• Promotes a culture of workplace safety, accountability, and continuous learning.

SUPERVISORY DUTIES:

• Recruits, trains, evaluates, and manages IT staff and the Loss Prevention Officer
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

LEADERSHIP COMPETENCIES:

Leadership Competency

Team, Departmental, Corporate Leader

OUR TEAM

Emotional Maturity and Respect

Manages personal emotions to gain staff confidence by impartially resolving issues. Consistently treats others with professionalism, honor, and dignity.

Integrity

Manages ethically. Develops and implements processes that are consistently executed with fairness and equity.

Capacity for Change and Innovation

Serves as principal liaison to manage change.

Interpersonal Skills

Is approachable and open; identifies and facilitates staff engagement opportunities. Engages in conflict appropriately; tailors communication to the appropriate audience.

Commitment to Development and Empowerment of Self and Others

Encourages staff to utilize tools to support their development. Facilitates the use of tools and resources for staff development; helps staff reach their full potential.

OUR COMMUNITY

Commitment to Goodwill's Mission, Vision, and Values

Manages operations in accordance with Goodwill's Mission, Vision, and Values. Reinforces Goodwill's Mission, Vision, and Values with staff and the community.

Com…