EBO Supervisor

Job Description - EBO SUPERVISOR

About the Role:

This role is responsible for driving team performance through goal setting, KPI tracking, coaching, and ongoing support. It provides training, handles escalations, coordinates with IT, and manages administrative tasks to ensure smooth daily operations. The position also interacts with clients through meetings and reporting, representing the team's performance and needs.

Key Responsibilities:

• Performance Management & Coaching - setting goals for the team, tracking KPIs, provide feedback and motivation to the team
• Agent Support & Training - training for the team, providing support where needed
• Client Interaction - participating in client meetings and any reporting as assigned for the client
• Escalation and Call Handling - supervisor calls, de-escalation, providing feedback
• IT Coordination - submitting tickets for agents, assisting as needed
• Administrative Tasks - reviewing emails, time tracking for agents, etc.

Required Qualifications:

• HS Diploma or GED
• Proficiency in Microsoft Office
• Typing skills
• Two years or more experience in a financial or health related field/call center environment

Preferred Qualifications:

• Experience and familiarity with Revenue Cycle
• Familiarity with client systems which includes Epic, Cerner, etc.

Physical & Work Requirements:

• Employees are expected to maintain a professional appearance and conduct themselves in a professional manner at all times
• Work is performed indoors in an office setting, requiring sustained periods of sitting and/or standing while operating a computer
• Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks
• Ability to lift 25 pounds
• Effective communication skills are required for interaction in person and via telephone

Employment eligibility:

• Must be legally authorized to work in the United States without sponsorship
• As a condition of employment, a pre-employment background check will be conducted

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.