Student Worker - Help Desk+ Support Consultant

Job Description

Job Title:

Student Worker - Help Desk+ Support Consultant

Job Classification:
Business Operations, Student

Department:
Information Technology Services

Hiring Manager:
Stephanie Sanchez

Contact:

Work Schedule:

Minimum of 10 hours per week between 7:30am and 7pm Monday-Friday and 1p and 7pm Saturday and Sunday.

Desired Length of Employment:
Fall/Spring Ongoing

Pay Rate: $10/hr

Job Description:

This student position is responsible for providing support to students, faculty, and staff at Help Desk+ in Moody Library. This position is responsible for the following:

• Receive and release computers for service and resolve computer software/connectivity/printing issues.
• Respond to inquiries from faculty, staff, and students regarding computer hardware, software, printer, and wireless network-related issues.
• Diagnose and resolve technical problems related to computer systems, software applications, printers, and network connectivity.
• Install, configure, and maintain computer software applications.
• Provide support for applications, networks, and printers.
• Provide training to faculty, staff, and students on using technology resources.
• Ensure the security and confidentiality of sensitive information and data.
• Assist with checking in/out technology equipment.
• Complete daily tasks including but not limited to sending emails, completing inventory, and maintaining equipment.
• Perform business operations duties for assigned area of responsibility
• Provide excellent customer service to clients
• Ability to prioritize and take initiative
• Assist with various projects, activities and tasks related to business operations
• Ability to comply with University policies
• Maintain regular and punctual attendance

Employer:

Baylor University

Work Location:

Moody Library

Work Address: 1312 S 3rd St, Waco, TX 76706