IT Coordinator

• Location 1402 Gholson Road,Waco, TX, 76704,United States
• Job Category IT
• Employee Type Full Time
• Required Degree High school
• Travel 25%
• Manage Others No

About Central Texas Food Bank The Central Texas Food Bank (CTFB) is the largest hunger-relief organization in Central Texas and a proud member of the Feeding America network. From its headquarters in Austin, CTFB serves a 21-county region on a mission to increase food access by providing nutritious food, leading hunger and poverty advocacy efforts, and transforming lives through programs, education, and innovative solutions.

Through a combination of direct service programs and a network of approximately 250 nonprofit community partners, CTFB supports over 612,000 food-insecure individuals annually. We offer a collaborative and community-focused culture that values Service, Integrity, Dignity, Collaboration and Innovation.

Th e objectiv e of this position is made up of two foundational pillars. The first pillar represents the “what” of the role; P rovid ing helpdesk support and technical assistance to CTFB team members onsite at our Waco office, and remotely for our Austin Office . Responsibilities i nclude, but are not limited to, the set-up and support of staff computers , onboarding duties, printer and A/V management, installation , and diagnosis of software and hardware problems ;

preventive maintenance, upgrading, repairing , and ultimately, inventing solutions to provide optimal performance for our fellow team members.

The second pillar regards the “how” of the role ; IT as a department leans heavily into building and maintaining strong, active relationships with departments across the organization. At CTFB, the IT department isn’t content with keeping a reactionary posture, rather, w e start conversations, ask questions, check on team members, seek ing out those unrealized opportunities to invent a better way.

As an IT C oordinator at CTFB , your objective will be to serve as a trusted steward of the organization’s technology . In achieving that, w hat you’ll be asked to do is to support , protect , and grow the or ganization ’s function using your technical knowledge;
How you’ll be asked to do that is with a sense of commitment to service, integrity, dignity, innovation, and collaboration.

This position reports to the Manager of IT, who is located onsite at the Austin office . T his position is h ighly visible and works to support all departments at CTFB , requiring extensive interaction with and service to the greater organization . This position also works with external stakeholders to include third-party support services . The IT Coordinator must be able to exercise discretion and independent judgment in their work and work effectively across organizational lines.

By nature, this role is highly social interaction oriented. This role does not supervise other team members.

Required:

• 3+ years of hands‑on IT support in a business environment
• Strong Windows 10/11 administration and troubleshooting
• Experience with Active Directory and Microsoft 365 Suite (SharePoint, Exchange, Entra, Intune)
• Experience managing user accounts, devices, and permissions
• Proven customer service and communication skills to a wide array of user proficiency level
• Ability to independently digest new technical knowledge and then consult others
• Conversational proficiency at boiling down complex topics into non‑technical verbiage
• Comfort approaching ambiguity and being the one to dispel it

Preferred:

• Nonprofit and/or MSP experience
• Experience in multi‑site environments
• Basic networking skills

• First point of contact for helpdesk tickets
• Troubleshoot hardware, software, and access issues
• Support remote and onsite staff
• Own ticket intake, documentation, triage, and escalation handoff

• Provision, deploy, and maintain endpoints
• Track inventory and lifecycle
• Manage check‑in/out process
• Stage and prepare IAM/onboarding/offboarding

• Manage Active Directory, M365, Exchange
• Support VoIP and SaaS tools
• Maintain backups and assist in restoration
• Handling and…