Help Desk Specialist Intern
Listed on 2026-07-09
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IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Company Name:
Texas Farm Bureau Casualty Insurance Company | Department:
Information Systems
This position is responsible for providing first line technical support for employees with regards to corporate business needs, keeping documentation current regarding this support, and escalating reported problems as necessary for the purpose of timely and user-friendly resolution.
MAJOR RESPONSIBILITIES AND AUTHORITYTroubleshoot and resolve problems with corporate equipment hardware and software.
Provide overview training to end users.
Update and resolve helpdesk work orders per established procedures.
Other duties as assigned.
MINIMUM POSITION QUALIFICATIONSMust be pursuing an Associate’s Degree or above in a computer related field.
Basic knowledge technical skills below:
- PC operating systems
- Microsoft Office application software
- Access Manager
- Active Directory
- CICS
Strong problem solving abilities.
Ability to type 30 WPM.
Ability and willingness to learn and extend skills.
Strong oral and written communication skills.
PHYSICAL REQUIREMENTSUse of PC, telephone, copy machine, fax, and other office equipment over six (6) hours per day.
Extended periods of sitting and concentration.
Occasional bending, twisting, crouching, pulling, pushing, lifting, and moving items weighing up to 30 lbs.
WORKING CONDITIONSOccasional long, irregular hours.
Occasional travel by auto or other public transportation.
Work to be conducted in office environment owned or leased by company.
Texas Farm Bureauis an Equal Opportunity Employer (M/F/D/V).
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