IT Help Desk Support

Help Desk Support

Alliance Bank Central Texas is hiring a Help Desk Support professional to deliver dependable, hands‑on technology support for bank staff. You will restore service quickly, protect security standards, and keep clear records so problems are solved and prevented efficiently.

• Support email, hardware, software, connectivity and product‑specific incidents.
• Use approved diagnostic and ticket‑tracking tools.
• Install and maintain workstations and peripherals.
• Apply desktop security patches.
• Handle device moves/adds.
• Document fixes and build step‑by‑step scripts for the Operations Center.
• Train users on core tools such as Microsoft Office and Teams.
• Escalate unresolved items to the appropriate tier while maintaining logs.

• Working knowledge of Windows 10/11, Microsoft Office and Teams.
• Basic Active Directory user/security group administration.
• Basic familiarity with Microsoft 365 / Azure.
• Strong customer service, organization, documentation and prioritization skills.
• Ability to follow written procedures precisely and explain technical concepts clearly.
• Apple iPhone / iPad basics; MDM familiarity a plus.
• Ticketing / knowledge base experience a plus.
• A+/Network+/MCP desired.

Salary is $55,000 plus a benefits package that includes medical, dental, and vision coverage; 401(k); life insurance; HSA and FSA options; paid time off; and health and financial wellness programs.

Schedule is Monday‑Friday with rotating on‑call Saturdays. You will review the queue upon arrival, address incidents as they come in, prioritize tasks, document solutions, prepare new‑hire setups and coordinate with other IT tiers as needed.

All applicants must be able to prove work authorization for the United States, pass a pre‑employment criminal background check and are subject to periodic drug testing. Alliance Bank Central Texas is an affirmative action and equal opportunity employer; all individuals have an equal opportunity for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.