IT Help Desk

Alliance Bank Central Texas is hiring a Help Desk Support professional to deliver dependable, hands‑on technology support for bank staff. You will restore service quickly, protect security standards, and keep clear records so problems are solved and prevented efficiently.

• Support email, hardware, software, connectivity, and product‑specific incidents
• Use approved diagnostic and ticket‑tracking tools
• Install and maintain workstations and peripherals
• Apply desktop security patches
• Handle device moves/adds
• Document fixes and build step‑by‑step scripts for the Operations Center
• Train users on core tools such as Microsoft Office and Teams
• Escalate unresolved items to the appropriate tier while maintaining logs

• Working knowledge of Windows 10/11, Microsoft Office, and Teams
• Basic Active Directory user/security group administration
• Basic familiarity with Microsoft 365/Azure
• Strong customer service, organization, documentation, and prioritization skills
• Ability to follow written procedures precisely and explain technical concepts clearly
• Apple iPhone/iPad basics; MDM familiarity a plus
• Ticketing/knowledge base experience a plus
• A+/Network+/MCP desired

Competitive salary (approximately $55,000) plus a benefits package designed to support your health and financial goals: medical, dental, and vision coverage; 401(k); life insurance; health savings account (HSA) and flexible spending account (FSA); paid time off; and dedicated health and financial wellness programs.

Full‑time, onsite Help Desk Support role in Waco, Texas. Schedule is Monday‑Friday with rotating on‑call Saturdays. Work involves reviewing the queue, troubleshooting, documenting, coordinating with other IT tiers, and preparing new‑hire setups.

All applicants must be able to prove work authorization for the United States, pass a pre‑employment criminal background check, and are subject to periodic drug testing. Alliance Bank Central Texas is an affirmative action and equal opportunity employer; all individuals have an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran class.

Employment‑related phone calls will not be accepted.