Desktop Support Engineer

Position Overview

As a Desktop Support Engineer, you will play a key role in managing the lifecycle of Modigent’s IS/IT assets, including desktops, laptops, mobile devices, printers, and related hardware and software. You will provide hands-on technical support, ensure devices are properly configured and maintained, manage asset inventory, and deliver excellent end-user support in a dynamic, multi-company environment. This role combines technical troubleshooting, asset management, and user support to keep our teams productive and our technology running smoothly.

• Manage the full lifecycle of IS/IT assets, including configuration, change management, deployment, tracking, and decommissioning of desktops, laptops, mobile devices, printers, and accessories.
• Provide timely technical support for end users, resolving hardware, software, and connectivity issues on Windows-based devices and Microsoft 365 environments.
• Track and maintain accurate inventory of all network-connected devices, including user assignments, device health, age, software versioning, lease agreements, and service contracts.
• Procure and administer hardware, software licenses, subscriptions, and mobile devices while ensuring compliance with company standards.
• Support the installation, configuration, and troubleshooting of desktop applications, Microsoft Office, and corporate software in networked environments.
• Assist with mobile device management (iOS and Android) and company-required applications.
• Serve as a point of contact for service desk communications, monitoring and following up on tickets handled internally or by managed service providers.
• Support small to large user deployments, including new acquisitions, hardware rollouts, software upgrades, and user account setup.
• Document processes, maintain asset records, and contribute to continuous improvement of desktop support and asset management practices.
• Collaborate with the broader IT team, vendors, and internal departments to resolve issues and improve end-user experience.

None (individual contributor role with occasional guidance to junior IT staff or end users).

• Experience:
  
  3–6 years of hands-on desktop support, IT asset management, or technical support experience in a corporate or multi-site environment.
• Education:
  
  High school diploma or GED required;
  Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Physical Demands:
  Primarily office-based with occasional travel for site support or deployments; ability to lift and move computer equipment (up to 50 lbs) as needed.
• Work Environment/Safety:
  Professional office setting adherence to corporate safety standards.

• Strong technical knowledge of Windows Operating Systems (Windows 10/11), Microsoft Office 365, and Active Directory/Azure AD environments.
• Experience with hardware troubleshooting, software installation, and basic networking support.
• Proficiency with Microsoft Intune, SCCM, Group Policy, and mobile device management tools.
• Excellent customer service, communication, and problem-solving skills with the ability to explain technical concepts to non-technical users.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with a positive attitude and adaptability to changing demands.

Modigent is a national leader delivering next-generation infrastructure, technology, and energy solutions through our family of specialized brands in HVAC, plumbing, and controls systems. With a strong coast-to-coast presence and extensive service capabilities, we empower customers, communities, and our over…