Director, Inforce Administration

Build the future with us

Are you passionate about financial security and eager to help clients feel confident about their future? As Director, Inforce Administration
, you’ll lead operational excellence and elevate client experience across inforce services.

• Oversee strategy and operations for Claims, Client Experience, and Premium Accounting
• Collaborate with Sales, Actuarial, Reinsurance, and Executive teams
• Lead and develop managers and staff for high performance
• Drive digital transformation and process optimization
• Ensure regulatory compliance and resolve complex issues

• Practices strategic thinking, with the ability to set direction, anticipate challenges, and drive operational improvements
• Has a collective mindset, working effectively with executive leadership, cross-functional teams, and external partners
• Demonstrates strong ability to foster high performance, accountability, and continuous improvement among managers and staff
• Responds well to industry changes, regulatory updates, and evolving business needs
• Has a minimum of 10 years of progressive leadership in insurance operations, with strong expertise in claims, customer service, and premium accounting

• A work environment where learning and development merge with a collective pursuit of excellence
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative work spaces
• Competitive benefits:
  Flexible group insurance, vacation and wellness/personal development days, telemedicine, employee and family assistance program, performance bonus, discounts on iA products, and much more

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

American-Amicable Life Insurance Company of Texas

American Amicable is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our headquarters is in Waco, TX. Tracing its roots back to 1910, the American‑Amicable Life Insurance Company of Texas is a progressive special markets insurer. The Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation.

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

At iA American, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you.