Housing Manager; Waco Campus

Director, Housing at the Waco campus leads housing operations, occupancy strategy, and residential service delivery. The role ensures a safe, functional, student‑centered housing environment while maintaining accountability for occupancy performance, operational effectiveness, and alignment with institutional priorities.

• Leads housing operations, maintaining accountability for occupancy, unit availability, and overall performance.
• Oversees student housing processes including placements, assignments, move‑ins, and move‑outs.
• Coordinates with Facilities and Physical Plant for unit readiness and maintenance.
• Maintains and utilizes housing data to inform decision‑making and planning.

• Enforces housing policies and resolves student concerns, lease violations, and conduct issues.
• Responds to housing‑related incidents and emergencies, including after‑hours situations, as part of a structured on‑call rotation.

• Sponsors, supervises, and develops housing staff, establishing expectations and performance standards.
• Provides direction and coaching to ensure consistent execution of housing processes.

• Leads housing budget planning and oversight.
• Monitors expenditures, identifies needs, and recommends actions to leadership.
• Oversees rental processes and tenant accounts, ensuring compliance.

• Optimizes housing management systems for data accuracy and reporting integrity.
• Drives consistency in occupancy tracking and maintenance coordination.

• Partners with Facilities, Risk Management, campus leadership, and third‑party housing partners to ensure safe housing conditions.
• Represents housing operations in cross‑functional discussions.

• Identifies trends and opportunities for operational improvement.
• Implements changes that enhance efficiency, service delivery, and student experience.
• Supports planning efforts that align housing operations with institutional growth.

• Associate degree or an equivalent combination of education, training, and professional experience.
• 5 to 7 years of experience in housing operations, facilities coordination, residential life, or a related environment.
• Experience supervising staff and managing operational functions with accountability for outcomes.
• 3 to 5 years experience with the Star Rez Housing Management Software platform.

• Bachelor’s degree.
• Experience managing housing operations within higher education or residential campus environments.
• Experience with Touchnet, CSGold, and other housing accounting software; advanced Star Rez certification.
• Experience supervising professional housing staff and resident assistants in a residential curriculum‑based campus.
• Experience working with third‑party housing vendors.

• Lead housing operations and maintain accountability for occupancy, service delivery, and outcomes.
• Supervise, develop, and hold staff accountable for performance.
• Strong communication and stakeholder coordination skills.
• Manage multiple priorities, respond to urgent situations, and make sound decisions.
• Utilize systems and data to inform planning, reporting, and improvement.

• Clear, timely, and effective communication with students, staff, and stakeholders.

• Applies knowledge of housing operations, policies, systems, and residential environments.

• Leads teams with clear expectations and ownership of outcomes.

• Oversees operations with a focus on consistency, efficiency, and institutional standards.

• Applies sound judgment to manage housing challenges and student issues.

• Works across departments and with external partners to support housing operations and student experience.

• Identifies and implements improvements to enhance operations and service delivery.

• Position classified as exempt under the Fair Labor Standards Act.
• Located on the Waco campus; requires on‑site presence.
• Participates in an on‑call rotation and may work evenings and weekends.
• Movement across campus and coordination with multiple departments is required.
• Use of standard technology and communication tools; reasonable accommodations available.
• TSTC provides reasonable accommodations for qualified individuals with disabilities.
• TSTC is an Equal Opportunity Employer; does not discriminate on the bases of race, color, national origin, sex, disability, age, religion, genetic information, or veteran status.
• Employment Eligibility Verification and background checks are required for the selected candidate.