Member Support Supervisor
Job in
Waco, McLennan County, Texas, 76796, USA
Listed on 2026-05-29
Listing for:
Serenity Mental Health Centers
Full Time
position Listed on 2026-05-29
Job specializations:
-
Management
Business Management, Operations Manager, Client Relationship Manager
Job Description & How to Apply Below
Member Support Supervisor
Location: Las Colinas, TX
Employment Type: Full-Time ON-SITE
Serenity Healthcare is a fast-growing, tech-enabled care company looking for a Member Support Supervisor to lead a high-volume inbound call team. You'll set the standard, coach it daily, and make sure every member interaction reflects the five-star service our team is known for. If you’ve led teams in call center previously— and you hold your team to the same bar you hold yourself — we want to talk.
WhatYou’ll Do
- Lead and develop a team of employees in a fast-paced, high-volume call environment
- Coach daily — specific, consistent feedback that raises performance and builds confidence
- Monitor calls and CRM data to identify trends, close skill gaps, and drive quality metrics
- Handle escalated member interactions with composure, professionalism, and clear resolution
- Hold the team accountable to schedule adherence, conversion targets, and quality standards
- Run team huddles, one-on-ones, and performance reviews with structure and follow-through
- Partner with operations and clinic teams to keep workflows smooth and service levels high
- Maintain a calm, productive floor culture where standards are high and support is real
- Minimum 1 year of experience supervising a call center team
- You don’t just set expectations — you model them
- Proven track record of hitting team performance metrics and holding people accountable with care
- Strong verbal communication — clear, direct, and composed under pressure
- Comfortable with data: you use numbers to coach, not just to report
- You leave every shift with the team better than you found it
- Competitive pay based on experience
- 90% employer-paid medical, dental, and vision insurance
- 401(k) retirement plan
- 10 PTO days (15 after year one) + 10 paid holidays
- Referral bonuses when you bring great people in
- Fast-growing company with real career progression for strong performers
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
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