Assistant General Manager

Location:

575 N Valley Mills Dr, Waco, TX 76710

Reports to:

Managing Partner

We’re not just opening gyms, we’re building communities. Undefeated Tribe is the fastest-growing Crunch Fitness franchise group in the nation, proudly expanding across Texas, Oklahoma, New Mexico, Missouri, and Minnesota. Twice named Franchise of the Year (2021 & 2024), we’re on a mission to transform lives through fitness, wellness, and connection. With 100+ clubs planned by 2028, there’s never been a better time to grow your career with us!

Here’s why you’ll love being part of the Tribe:

At Crunch Fitness, Undefeated Tribe, you’re not just an employee, you’re part of a team that thrives on hustle, creativity, and collaboration. We celebrate individuality and want voices like yours at the table.

Competitive pay, career advancement opportunities, and yes, a free Crunch Fitness membership. You’ll work in an environment built around health, strength, and community.

With our rapid expansion, opportunities are everywhere. We invest in our people, promote from within, and give you the tools to level up your career faster than ever.

We are looking for an Assistant General Manager, who will be a key member of our leadership team and responsible for assisting the managing partner with daily club operations including sales success, member satisfaction and facility cleanliness at Crunch Fitness
- Undefeated Tribe.

As the Assistant General Manager, you'll support a high-care, high-performance culture that operates with speed and determination in delivering outcomes. You will be responsible for creating a warm, kind and hospitable club, allowing everyone to achieve their goals in a “no judgments” environment. You will lead a team of Member Service Representatives, Cleaning Attendants & Kids Attendants.

• Fully staffed with high performers across MSRs
• KPIs consistently meet or exceed with clear performance standards, ongoing coaching, and performance management driving individual and collective achievement.
• Deliver member and guest experience through high hospitality
• True operations partner to Managing Partner—owning scheduling/labor, asset/inventory management, facility cleanliness, and front desk oversight.
• Club runs smoothly with 100% policy/procedure compliance, crisp facility standards, and full utilization of Crunch tools for communication, documentation, and operations.

You positively influence others and create alignment and forward movement. Develop strong knowledge of established processes and serve as a reliable resource for the team. Communication is clear, direct, and focused on helping the team move forward confidently.

You bring consistent energy and commitment to challenging work, making thoughtful, timely decisions and maintaining strong accountability for results.

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, to maintain proper staffing levels at all times
• Monitor scorecard performance of the staff to meet or exceed expected KPI standards
• Lead by example by delivering personal and team performance targets
• Manage team member performance standards, with ongoing development, training, and coaching
• Impact member retention by doing Whatever It Takes to deliver the “Wow 10-Member Experience”
• Assist and support to the Managing Partner in the areas such as, but not limited to:
• Scheduling and labor management
• Member service resolution with pace and empathy
• Resolving or escalating employee issues or concerns
• Lead generation and outreach efforts to impact new member sales
• New member acquisition and member integration into all services and programs offered
• Team member goal setting, development plans, and regular staff meetings
• Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures
• Involvement and supervision in all front desk related activities
• Maintain a crisp, clean facility with equipment operating 100% of the time by…