Area Manager Content Development

Date:
Aug 28, 2026

Location:

WACO, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Area Manager Content Development Job Title: Training & Dev Specialist VI Agency: Health & Human Services Comm Department: Curriculum Dev & Training Posting Number: 20812 Closing Date: 09/11/2026 Posting Audience: Internal and External Occupational Category: Education Training and Library Salary Range: $5,797.66 - $9,508.25 Pay Frequency: Monthly

Salary Group: TEXAS-B-25 Shift: Day

Additional Shift Telework:
Eligible for Telework Travel: Up to 25%
Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt

Facility

Location:

Job Location City: WACO Job Location Address: 612 AUSTIN AVE

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The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates for the Content Development Area Manager position within the Access and Eligibility Services (AES), Office of Learning and Professional Development (OLPD). AES is driven by its mission to connect Texans to quality services by helping individuals and families access food, medical care, cash assistance, and other social services. The ideal candidate will thrive in an environment that values innovation, excellence, integrity, accountability, community, partnership, leading by example, and continuous improvement.

The Content Development Area Manager performs advanced educational program development, implementation, and evaluation activities for AES training programs for new and tenured staff, supervisors, and managers. Work involves planning, coordinating, organizing, and assessing training programs, with emphasis on Basic Skills Training (BST), continuing skills training, state office administrative program training, and special projects. The position requires a thorough understanding of AES philosophies, goals, and objectives.

Experience in social services or eligibility determination organizations is preferred. The position requires strong knowledge of leadership principles and practices; resource allocation, the ability to analyze training needs; and experience coordinating training development, evaluating training programs, and promoting current training services, methods, and techniques. The position manages technical content development tools, environments, and software. The position establishes goals and objectives, develops and approves schedules and standards, interacts routinely with staff at all levels, manages staff, directs evaluation activities, and represents the program area at meetings, conferences, seminars, panels, and project teams as needed.

Work is performed under limited supervision, with considerable latitude for initiative and independent judgment.

• Oversees and participates in ensuring the accuracy and timeliness of content development, exercise development, e-learning development, and training delivery. Ensures content development and training delivery meet program goals and customer needs. 30%
• Leads or participates in planning and developing specialized staff training and development programs, including customized and technology-based training. Collaborates through stakeholder meetings, project management work groups, and special projects, to address program issues and coordinate, plan, and implement programs. 25%
• Directs daily unit operations, processes personnel actions, performance management, team building, provides staff guidance, establishes priorities and standards, and develops measurement tools to support program and division goals. 25%
• Oversees or prepares management reports, program proposals, responds to inquiries, conducts research, and identifies and shares internal and external professional development resources. 10%
• Interacts routinely with staff at all levels, internal and external to AES, including AES leadership, OLPD leadership, and staff. 5%
• Represents the program area at meetings, conferences, seminars, panels, and committees as needed. 5%

• Local, state, and federal laws related to the program area.
• Public administration, management techniques, research techniques, marketing techniques, and program management processes.
• Adult education principles, practices, and techniques.
• Group…