Registered Nurse; RN Triage & Care Coordination

Position: Registered Nurse (RN) Triage & Care Coordination (3582)
PRIMARY DUTIES

• Perform comprehensive telephonic and electronic nursing assessments to evaluate patient symptoms and determine appropriate level of care

• Utilize standardized triage protocols and clinical judgment to guide care recommendations (e.g., home care, same-day visit, urgent/emergent care)

• Facilitate one-call resolution whenever appropriate, reducing unnecessary follow-up and in-basket messaging

• Document all patient interactions accurately and efficiently in the EHR

• Escalate complex or high-risk cases to providers or appropriate care settings

• Coordinate same-day or next-day appointments based on clinical need

• Manage and respond to in-basket messages, lab results, and patient inquiries within established turnaround times

• Provide patient education, including symptom management, medication guidance, and follow-up care instructions

• Support population health initiatives by identifying care gaps and facilitating appropriate interventions

OTHER DUTIES

• Serve as a clinical resource for CMAs, LVNs, and other care team members

• Collaborate with providers and interdisciplinary teams to optimize workflows and patient outcomes

• Participate in quality improvement initiatives related to access, triage efficiency, and patient safety

• Assist in development and refinement of triage protocols and workflows

• Participate in orientation, training, and competency validation activities

• Maintain compliance with all organizational policies, regulatory requirements, and clinical standards

• Perform other duties as assigned

Registered Nurse (RN) - Triage & Care Coordination

REPORTS TO: Regional Director of Nursing/Practice Manager

POSITION SUMMARY

The RN Phone Triage Nurse provides remote clinical assessment, triage, and care coordination for patients through telephone and electronic communication platforms. This role utilizes evidence-based protocols, clinical judgment, and critical thinking skills to determine appropriate levels of care, promote one-call resolution, and reduce unnecessary in-basket burden for providers and clinic staff. The RN serves as a key clinical decision-maker, ensuring safe, timely, and patient-centered care delivery in alignment with organizational standards.

Bilingual (Spanish/English) candidates and experience with Epic are strongly preferred.

REQUIRED QUALIFICATIONS

• Active Registered Nurse (RN) license in the state of Texas

• Minimum of 1 year of inpatient clinical experience

• Strong clinical assessment and critical thinking skills

• Experience with electronic health records (EHR);
  Epic preferred

• Excellent communication and patient education skills

• Ability to work independently and collaboratively within a team

PREFERRED QUALIFICATIONS

• Bilingual (Spanish/English)

• Experience in ambulatory care, triage, or nurse call center environments

• Familiarity with evidence-based triage protocols (e.g., Schmitt-Thompson)

SKILLS & COMPETENCIES

• Advanced clinical assessment and triage decision-making

• Strong critical thinking and problem-solving abilities

• Ability to prioritize and manage high-volume patient communication

• Effective patient education and motivational communication

• Proficiency in EHR documentation and in-basket management

• Care coordination and interdisciplinary collaboration

• Leadership and ability to support clinical team members

PHYSICAL AND MENTAL REQUIREMENTS

• Ability to work in an indoor, office-based or remote setting

• Prolonged periods of sitting with frequent computer and telephone use

• Continuous verbal communication and active listening

• Ability to multitask, prioritize, and respond quickly in high-volume situations

• Strong attention to detail and ability to interpret clinical information accurately

• Ability to remain calm and exercise sound judgment in urgent or emergent situations

• Occasional minimal lifting (up to 15 lbs.)