Registered Nurse; RN Triage & Care Coordination

Position: Registered Nurse (RN) Triage & Care Coordination
PRIMARY DUTIES Perform comprehensive telephonic and electronic nursing assessments to evaluate patient symptoms and determine appropriate level of care Utilize standardized triage protocols and clinical judgment to guide care recommendations (e.g., home care, same-day visit, urgent/emergent care)
Facilitate one-call resolution whenever appropriate, reducing unnecessary follow-up and in-basket messaging

Document all patient interactions accurately and efficiently in the EHREscalate complex or high-risk cases to providers or appropriate care settings

Coordinate same-day or next-day appointments based on clinical need Manage and respond to in-basket messages, lab results, and patient inquiries within established turnaround times

Provide patient education, including symptom management, medication guidance, and follow-up care instructions

Support population health initiatives by identifying care gaps and facilitating appropriate interventions OTHER DUTIES Serve as a clinical resource for CMAs, LVNs, and other care team members

Collaborate with providers and interdisciplinary teams to optimize workflows and patient outcomes

Participate in quality improvement initiatives related to access, triage efficiency, and patient safety

Assist in development and refinement of triage protocols and workflows

Participate in orientation, training, and competency validation activities

Maintain compliance with all organizational policies, regulatory requirements, and clinical standards

Perform other duties as assigned

REPORTS TO:

Regional Director of Nursing/Practice Manager POSITION SUMMARY The RN Phone Triage Nurse provides clinical assessment, triage, and care coordination for patients through telephone and electronic communication within the clinic setting. This role utilizes evidence-based protocols, clinical judgment, and critical thinking to determine appropriate levels of care, promote one-call resolution, and reduce unnecessary in-basket burden for providers and clinic staff. The RN serves as a key clinical decision-maker, ensuring safe, timely, and patient-centered care delivery in alignment with organizational standards.

Bilingual (Spanish/English) candidates and experience with Epic are strongly preferred REQUIRED QUALIFICATIONS Active Registered Nurse (RN) license in the state of Texas Minimum of 1 year of inpatient clinical experience

Strong clinical assessment and critical thinking skills

Experience with electronic health records (EHR);
Epic preferred

Excellent communication and patient education skills

Ability to work independently and collaboratively within a team PREFERRED QUALIFICATIONS Bilingual (Spanish/English)
Experience in ambulatory care, triage, or nurse call center environments

Familiarity with evidence-based triage protocols (e.g., Schmitt-Thompson)
SKILLS & COMPETENCIES Advanced clinical assessment and triage decision-making

Strong critical thinking and problem-solving abilities

Ability to prioritize and manage high-volume patient communication

Effective patient education and motivational communication

Proficiency in EHR documentation and in-basket management

Care coordination and interdisciplinary collaboration

Leadership and ability to support clinical team members PHYSICAL AND MENTAL REQUIREMENTS Ability to work in an indoor, office-based setting

Prolonged periods of sitting with frequent computer and telephone use Continuous verbal communication and active listening

Ability to multitask, prioritize, and respond quickly in high-volume situations

Strong attention to detail and ability to interpret clinical information accurately

Ability to remain calm and exercise sound judgment in urgent or emergent situations

Occasional minimal lifting (up to 15 lbs.)
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