Quality and Training Lead

Join a role where you can make a lasting impact on both people and performance. As the Quality & Training Lead
, you'll serve as a trusted leader in advancing underwriting quality, training effectiveness, and operational excellence. By identifying trends, championing continuous improvement initiatives, and developing learning solutions that drive success, you'll help empower teams to deliver exceptional results while contributing to the organization's long-term growth.

• Team Leadership and Quality Management:
• Quality Assurance & Capability Development:
  Lead execution of QA and training programs by applying quality frameworks and driving learning solutions that improve underwriting consistency, ensure compliance, and address performance trends identified through quality reviews.
• Quality Standards Alignment:
  Ensure timely updates of QA practices and reporting in response to underwriting, regulatory, and industry changes.
• Stakeholder Communication & Influence:
  Build strong partnerships and communicate effectively across all levels of the organization, translating quality and training insights into clear recommendations, driving alignment, and supporting informed decision‑making.
• Capability Development & Continuous Improvement:
• Training Strategy & Curriculum Development:
  Design, implement, and maintain role‑specific training programs aligned with underwriting quality standards, business objectives, and operational needs.
• Data-Driven Performance Enhancement:
  Use quality insights, audit findings, and business trends to identify development opportunities, implement targeted learning and coaching solutions, and improve individual, team, and operational performance.
• Cross-Functional Partnership:
  Collaborate with underwriting leaders and business partners to support process improvements, operational readiness, system implementations, and procedural changes.
• Continuous Improvement & Innovation:
  Champion a culture of continuous improvement by promoting knowledge sharing, evaluating tools and technologies, and recommending enhancements that improve quality, efficiency, and effectiveness.
• Reporting, Documentation & Governance:
• Performance Analytics & Reporting:
  Develop dashboards, reports, and performance metrics that provide actionable insights, identify trends, and support quality and operational improvement initiatives.
• Documentation, Compliance & Records Management:
  Serve as the custodian of all underwriting documentation, responsible for content management, organization, version control, maintenance, and distribution of underwriting manuals, guidelines, training materials, quality and audit documentation, procedural records, and knowledge management resources to ensure regulatory compliance, operational consistency, and accessibility of critical underwriting information.
• Operational Support & Change Enablement:
• Change Management & Readiness:
  Partner with project teams to lead QA change management activities, ensuring training, documentation, and readiness efforts are completed to support successful implementation and adoption of process and system changes.
• Operational Effectiveness:
  Provide hands‑on support during peak workloads, complex scenarios, staffing shortages, or critical business initiatives to maintain service levels, quality standards, and operational effectiveness.

• Strong verbal and written communication skills.
• Strong interpersonal, supervisory and customer service skills.
• Intermediate knowledge of Word, Excel, and Outlook; advanced knowledge of Power Point
• Ability to work independently with minimum supervision, set priorities, and demonstrate excellent project management skills
• Communicate effectively in visual, oral, and written form…