Assistant Community Manager; Affordable Housing

Assistant Community Manager

This position is responsible for assisting the Community Manager in the overall operations of the property, development, oversight of the team, and maintaining community compliance with all policies, procedures, and internal quality control standards.

• Assist with the management of the affordable housing recertification process and compliance
• Maintain property waiting list
• Build positive relationships with prospective and current tenants
• Coordinate on-site data collections and processing of resident information
• Schedule resident recertification interviews and coordinate the apartment inspections
• Ensure proper calculation of income, assets, rent levels, etc.
• Investigate and help resolve complaints, disturbances and violations
• Maintain resident files in accordance with company policy and regulatory agency policy
• Assist with tasks associated with the operation of the property: leasing, rent collections, resident services and maintenance
• Prepare and execute detailed and legally compliant lease agreements
• Oversee all financial procedures including verifying renter income, processing monthly payments and executing default protocols
• Create organizational systems to support accurate record keeping, efficient financial transactions and prompt renter complaint resolution

• Previous Property Management Experience – REQUIRED
• Working knowledge of recertification and compliance of the section 8 process
• Knowledge of Department of Housing and Urban Development (HUD) rules and regulations
• COS (Certified Occupancy Specialist) or TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally recognized compliance training program and experience
• Knowledgeable in rent collections, posting to G/L, completing daily deposits, calculating SODAs, etc.
• Outstanding customer service skills
• Exceptional verbal and written communication skills
• Accounts receivable and collections experience
• Attention to detail and ability to work independently on assignments
• Proficient in Word, Excel, Outlook, One-Site Property Management Software and Internet

Education
High school or GED. This position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.

Professional Experience
A minimum of three years of experience in residential property management.

Attendance/Travel Requirements
The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to property staffing limitations, it is critical to work scheduled hours consistently and, if necessary, overtime hours when requested. The position requires the ability to serve on-call, as scheduled or as necessary. Travel may be required to attend owner gatherings in the vicinity of the associates home property or in another state.

You must also be able to attend certain resident events that are held after hours.

Computer Skills

• Minimum of basic knowledge of computers
• Ability to use Outlook and One Site/Yardi
• Intermediate knowledge of Microsoft Suites
• Minimum of basic Internet knowledge

Physical Demands
Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50 lbs independently and 100 lbs with assistance.

Learning & Development
Maintain a commitment to ongoing personal development and career growth through career path activities provided through the corporate office and external sources as needed.

This role is non-exempt and has an anticipated pay range from $22-$23 for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors.

Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website. To learn more about our company and our benefits, go to:

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.

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