Leasing agent

Job Title:

Leasing Agent

Supervisor:
Property Manager

The Leasing Agent plays a critical role in the leasing process for our rental properties. This position requires excellent interpersonal skills, a customer‑centric mindset, and the ability to effectively market and lease available units while providing exceptional service to prospective tenants.

Tenant Relations:

• Welcome and greet prospective tenants, providing a positive and professional first impression.
• Assist prospective tenants throughout the leasing process, answering questions, and addressing concerns.
• Build rapport with tenants and maintain positive tenant relationships.

Property Tours:

• Conduct property tours, showcasing available units, amenities, and communal areas.
• Highlight the features and benefits of each unit and the community to prospective tenants.

Tenant Screening:

• Assist prospective tenants with the application process, ensuring all required documentation is complete and accurate.
• Conduct tenant screenings, including background checks and credit checks, in compliance with company policies and fair housing regulations.

Lease Negotiation:

• Assist in lease negotiations and ensure that lease agreements are thoroughly reviewed and understood by tenants.
• Explain lease terms, rent payment procedures, and any additional fees.

Marketing and Promotion:

• Collaborate with marketing teams to promote available units through various channels, including online listings, social media, and marketing materials.
• Maintain up‑to‑date knowledge of property features, pricing, and availability.

Customer Service:

• Provide exceptional customer service by addressing tenant inquiries, concerns, and maintenance requests promptly and professionally.
• Maintain a responsive and helpful attitude toward tenants.

Documentation and Reporting:

• Maintain accurate records of leasing activities, tenant information, and lease agreements.
• Prepare and submit leasing reports and updates as required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2+ years of experience in leasing, property management, real estate, or related field.
• High school diploma or equivalent required; bachelor's degree in business administration, real estate, or a related field preferred.
• Experience with property management software is preferred but not required.

• Strong communication and interpersonal skills.
• Excellent problem‑solving and conflict‑resolution abilities.
• Knowledge of fair housing laws and leasing regulations.
• Proficiency in Microsoft Office Suite and CRM systems.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, stoop, kneel, crouch, or crawl, and speak or hear. The employee must occasionally lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is an office position that may require travel as needed to support site teams and attend company meetings. The noise level in the work environment is usually moderate.

Associates who are regularly scheduled for and work 30 hours or more per week are eligible for company‑sponsored benefits on the first day of the month, following completion of 30 continuous days of employment. Regular, full‑time associates are eligible to accrue paid time off (PTO) and holiday pay.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.