Leasing Agent

ONYX Multifamily Group | Waco, TX

Full-Time | On-Site

With ONYX Multifamily Group

ONYX Multifamily Group provides quality living spaces and exceptional customer service. We strive to create a supportive work environment that fosters career growth and personal development for all team members.

We are looking for a motivated and customer-focused Leasing Agent to support the leasing process at The Edmond, our multifamily community in Waco, Texas.

The Leasing Agent plays an important role in creating a positive experience for prospective and current tenants while helping market and lease available apartment homes. This position requires excellent interpersonal skills, strong communication, attention to detail, and a customer-centric mindset.

If you enjoy working with people, building relationships, showcasing a community, and helping prospective residents find their next home, we want to meet you.

As the Leasing Agent
, you will support the leasing process from the initial prospective tenant inquiry through the application and leasing process while providing exceptional customer service.

• Welcome and greet prospective tenants, providing a positive and professional first impression
• Assist prospective tenants throughout the leasing process by answering questions and addressing concerns
• Build rapport with prospective and current tenants and maintain positive tenant relationships
• Conduct property tours, showcasing available apartment homes, amenities, and communal areas
• Highlight the features and benefits of available units and the community to prospective tenants
• Assist prospective tenants with the application process and ensure required documentation is complete and accurate
• Conduct tenant screenings, including background and credit checks, in compliance with company policies and Fair Housing regulations
• Assist with lease negotiations and ensure lease agreements are thoroughly reviewed and understood by tenants
• Explain lease terms, rent payment procedures, and applicable additional fees
• Collaborate with marketing teams to promote available units through online listings, social media, and other marketing materials
• Maintain current knowledge of property features, pricing, availability, and community offerings
• Provide exceptional customer service by responding to tenant inquiries, concerns, and maintenance requests promptly and professionally
• Maintain a responsive, helpful, and professional attitude when interacting with tenants and prospective tenants
• Maintain accurate records of leasing activities, tenant information, and lease agreements
• Prepare and submit leasing reports and updates as required

Multifamily experience matters for this role.

• Ability to perform the essential duties of the position satisfactorily.
• At least 2 years of experience in Leasing, Property Management, Real Estate
  , or a related field.
• High school diploma or equivalent required.
• Strong communication, interpersonal, problem-solving, and conflict-resolution skills.
• Knowledge of Fair Housing requirements and applicable leasing regulations.
• Proficiency with Microsoft Office and CRM systems.
• Strong organization, attention to detail, and follow-through.
• Professional and customer-focused approach when working with prospective and current residents.

• Bachelor's degree in Business Administration, Real Estate, or a related field.
• Experience with property management software.
• Previous multifamily leasing or property management experience.
• Experience with applications, tenant screening, lease documentation, and lease negotiations.
• Experience conducting property tours and promoting available units through…