Member Specialist

Location

Sam's Club #8286, 2301 E Waco Dr, Waco, TX , United States of America

Member Frontline Services Associate provides member service, maintains the checkout area, resolves member issues, promotes Sam's Club products, and assists members with purchases, returns, refunds, and exchanges while ensuring a safe and organized shopping environment.

• Provides member service and assistance throughout the store.
• Maintains the checkout area and processes member purchases.
• Resolves member issues and concerns, promotes products and services, and provides guidance on self‑service technology.
• Assists with payments, returns, refunds, and exchanges according to company policies for various membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise and reports unsafe situations to facility management.
• Maintains entrance and exit areas, acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions, locating merchandise, and transporting items.
• Arranges and organizes merchandise, zones the area, and identifies shrink and damages.
• Maintains paperwork, logs, and other required documentation; executes emergency response procedures; and ensures compliance with security and safety practices.
• Assists with training Member Frontline Services associates on company processes, teaches new technology and tool functionality, delivers new program roll‑out training, and provides continuous learning and process improvement opportunities.

• Retail experience including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Hourly wage range: $17.00 to $25.00 (actual hourly rate will equal or exceed the required minimum wage applicable to the job location). Additional compensation may include premiums ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed.

• Health benefits – medical, vision, and dental coverage.
• Financial benefits – 401(k), stock purchase, and company‑paid life insurance.
• Paid time off – PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits – short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Company‑paid education benefit program for full‑time and part‑time associates, covering tuition, books, and fees for high‑school completion, bachelor’s degrees, short‑form certificates, and skill‑building programs.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.