Campus Store Customer Services Associate

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

Job Description

The Campus Store Sales & Service Associate provides frontline service and support for campus store operations, ensuring an efficient, customer-focused experience for students, faculty, and visitors. This role is responsible for point-of-sale transactions, inventory management, merchandising, and assisting with online and sponsored student orders. The Campus Store Sales & Service Associate also supports general office and clerical functions, maintains store organization and cleanliness, and contributes to the overall success of retail and café operations.

Working under the direction of the Campus Store Manager or designee, the Operations Associate upholds service excellence while maintaining accuracy in cash handling and inventory control.

Essential Functions

The employee will demonstrate TSTC Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.

Customer Service

Provide assistance to all customers while maintaining positive relations. Deliver courteous, professional, and responsive service in person, by phone, and electronically.

Sales and Cash Handling

Operate a point-of-sale (POS) system, process transactions, and issue receipts. Receive and account for cash, checks, money orders, credit card charges, and sponsored student purchases in accordance with TSTC policies. Maintain accurate register balances and handle refunds per established guidelines.

Inventory and Merchandising

Support statewide campus store operations by maintaining and organizing inventory, preparing merchandise for retail display, and assisting with stock counts. Tag and arrange merchandise, restock shelves, and help with ordering and receiving products.

Order Processing

Assist with online, departmental, and sponsored student orders by preparing charges, verifying paperwork and identification, and maintaining organized files for tracking purposes.

Clerical and Administrative Support

Perform general office duties including operating office equipment such as computers, calculators, copiers, and fax machines. Answer telephones, take messages, and provide administrative support to the Campus Store Manager or designee.

Store Appearance and Maintenance

Perform light housekeeping to ensure a clean, organized, and safe environment. Maintain proper store layout, display materials, and café area readiness.

Collaboration and Support

Assist in college events such as graduation order processing, and provide backup support for café operations and other campus store activities as assigned.

Education, Experience, & Skills

Required Qualifications

Graduation from High School or GED equivalent. A minimum of one year of experience in retail, customer service, or inventory management. Ability to operate PC-based cash register and inventory systems. Strong communication and interpersonal skills to interact effectively with students, staff, and the public. Demonstrated ability to handle monetary transactions accurately. Ability to multitask, prioritize, and perform under pressure in a fast-paced environment.

Preferred Qualifications

Experience in a higher education or campus retail setting. Familiarity with point-of-sale and inventory control software. Basic knowledge of merchandising and retail display practices.

Note:

At TSTC, formal education is valued, but it is not the only measure of readiness. We recognize that relevant professional experience, industry expertise, and demonstrated results can provide pathways equal to or greater than traditional credentials. Degree expectations at each level reflect the common preparation for the role, while experience and proven capability remain essential factors in placement.

Core Competencies

Customer Focus

Provides courteous, prompt, and professional service while anticipating and responding to customer needs.

Attention to Detail

Ensures accuracy in cash handling, record-keeping, and inventory processes.

Teamwork

Collaborates effectively with colleagues and supports a positive work environment.

Dependability

Demonstrates reliability, punctuality, and accountability in completing assigned tasks.

Adaptability

Adjusts to changing workloads and priorities while maintaining service quality.

Communication

Conveys information clearly and professionally in both written and verbal forms.

Extra Duties Statement

This job description outlines the general responsibilities and expectations of the role. It is not intended to include every task or responsibility. Additional duties may be assigned by leadership as needed.

Physical Abilities

Must be able to remain in a stationary…