Retail Sales Associate

Full-Time Pawnbroker / Retail Sales Associate

$11.00 to $14.00 per hour
. We offer an easily achievable commission structure that pays you for every transaction you process. The retail sales associates can earn up to 8% on transactions, which could average an additional $1.00 per hour on top of your hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program is available to all employees on the second day of employment (up to 50% of earned wages, up to seven times per payroll cycle).
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: 1 week of paid vacation after 6 months of active full‑time service; an additional week after 1 year, and two weeks on each anniversary thereafter (120 hours after 5 years).
• Sick/Personal: 8 hours after 6 months of employment, 16 hours each anniversary thereafter (24 hours after 5 years).
• Employee discounts available on the first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) for full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after 6 months of employment.
• Access to the First Cash Pet Insurance program.
• Earned Wage Access service provided by Net Spend (signup required).
• First Cash 401(k) program available to employees 21 years of age or older.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business. The associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

• Greets and interacts with all customers to develop a rapport and better provide financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and the display of merchandise maintained.
• Performs sales and loan transactions in accordance with established policies, procedures, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties and tasks for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Ability to work with firearms and obtain firearms certification.
• May be asked to assist a customer on the exterior of the building or retrieve products in exterior storage areas.
• Minimum age 18 years.
• High school diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Must be able to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate Point‑Of‑Sale (POS) systems and common office machines.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2‑8% commission, based on the gross profit of their personal performance. Applicants receive more details during the interview process.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by federal, state or local law.

First Cash will provide reasonable accommodations for qualified individuals with disabilities.