Campus Store Customer Services Associate

Job Description

The Campus Store Sales & Service Associate provides frontline service and support for campus store operations, ensuring an efficient, customer-focused experience for students, faculty, and visitors. This role is responsible for point-of-sale transactions, inventory management, merchandising, and assisting with online and sponsored student orders. The Campus Store Sales & Service Associate also supports general office and clerical functions, maintains store organization and cleanliness, and contributes to the overall success of retail and cafe operations.

Working under the direction of the Campus Store Manager or designee, the Operations Associate upholds service excellence while maintaining accuracy in cash handling and inventory control.

The employee will demonstrate TSTC Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.

Provide assistance to all customers while maintaining positive relations. Deliver courteous, professional, and responsive service in person, by phone, and electronically.

Operate a point-of-sale (POS) system, process transactions, and issue receipts. Receive and account for cash, checks, money orders, credit card charges, and sponsored student purchases in accordance with TSTC policies. Maintain accurate register balances and handle refunds per established guidelines.

Support statewide campus store operations by maintaining and organizing inventory, preparing merchandise for retail display, and assisting with stock counts. Tag and arrange merchandise, restock shelves, and help with ordering and receiving products.

Assist with online, departmental, and sponsored student orders by preparing charges, verifying paperwork and identification, and maintaining organized files for tracking purposes.

Perform general office duties including operating office equipment such as computers, calculators, copiers, and fax machines. Answer telephones, take messages, and provide administrative support to the Campus Store Manager or designee.

Perform light housekeeping to ensure a clean, organized, and safe environment. Maintain proper store layout, display materials, and cafe area readiness.

Assist in college events such as graduation order processing, and provide backup support for cafe operations and other campus store activities as assigned.

• Graduation from High School or GED equivalent.
• A minimum of one year of experience in retail, customer service, or inventory management.
• Ability to operate PC-based cash register and inventory systems.
• Strong communication and interpersonal skills to interact effectively with students, staff, and the public.
• Demonstrated ability to handle monetary transactions accurately.
• Ability to multitask, prioritize, and perform under pressure in a fast-paced environment.

• Experience in a higher education or campus retail setting.
• Familiarity with point-of-sale and inventory control software.
• Basic knowledge of merchandising and retail display practices.

Provides courteous, prompt, and professional service while anticipating and responding to customer needs.

Ensures accuracy in cash handling, record-keeping, and inventory processes.

Collaborates effectively with colleagues and supports a positive work environment.

Demonstrates reliability, punctuality, and accountability in completing assigned tasks.

Adjusts to changing workloads and priorities while maintaining service quality.

Conveys information clearly and professionally in both written and verbal forms.

This job description outlines the general responsibilities and expectations of the role. It is not intended to include every task or responsibility. Additional duties may be assigned by leadership as needed.

Must be able to remain in a stationary position for extended periods. Frequently operates computers, cameras, and other standard office or creative equipment. Occasionally moves equipment weighing up to 25 pounds for events or on-site productions. May be required to travel between TSTC locations or to event sites as needed.

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

If hired,…