Outlet Cashier

Job Details

Job Location:

8 1000 E Waco Dr - Waco, TX 76704

Position Type:
Full-Time/Part-Time

The Outlet Cashier supports the mission of Heart of Texas Goodwill Industries by providing courteous customer service, accurately processing customer purchases, and assisting with overall store operations. This position operates the cash register, supports merchandise recovery and display areas, assists customers, and follows store procedures to ensure an efficient, professional, and welcoming retail environment.

• Greet customers as they enter the store and assist them in finding items and answering questions.
• Provide courteous and professional service at all times; bag merchandise and assist with carrying purchases to vehicles as needed.
• Answer telephones and direct calls appropriately.

• Perform all cash register duties accurately and efficiently; count cash drawer at the beginning and end of each shift.
• Ensure two initials are included on Daily Deposit and Bank Deposit forms; follow all cashier training manual procedures and store cash-handling requirements.

• Maintain a clean, organized, and customer-ready retail floor; keep merchandise orderly and presentable on the blue sales tables.
• Support table turns by helping maintain a safe, organized, and efficient shopping environment; offer shopping baskets when available.

• Maintain cleanliness of the sales floor, front-end area, entrances, and customer common areas; follow safety procedures and use required safety equipment as assigned.
• Monitor customer activity; address concerns such as unsafe behavior or safety hazards and report observations of theft, security concerns, or policy violations to management.

• Follow all rules and procedures in the personnel handbook and cashier training manual; suggest improvements in workflow or operations to increase efficiency.
• Promote the mission, values, goals, and objectives of Heart of Texas Goodwill Industries; perform other duties as assigned.

This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• A criminal background check is required and will be conducted in accordance with applicable law and Goodwill policy.
• This role requires the ability to communicate with customers, team members, and supervisors in a professional retail environment.
• This role requires the ability to follow basic written and verbal instructions and perform basic cash-handling and customer service duties.
• Must be willing to accept instructions and carry them out with minimal supervision.
• Must be able to work and cooperate with others.

High school diploma or equivalent preferred, but all educational backgrounds considered. Up to one month of related retail, cashiering, or customer service experience preferred. Equivalent combination of education, experience, and training may be considered. Previous cash-handling or POS/register experience preferred.

• High school diploma or equivalent preferred; all educational backgrounds considered.
• Previous cash-handling or POS/register experience preferred; equivalent combination of education and experience considered.

• Ability to provide courteous and professional customer service; operate a cash register/POS system and related store equipment.
• Ability to follow simple instructions, read basic documents and price tags, and perform basic math (addition and subtraction).
• Strong interpersonal skills; ability to work with a diverse customer base and maintain professionalism, dependability, and attention to detail in a retail environment.
• Ability to follow safety, security, cash-handling, and store operating procedures.

• Customer Service Excellence
• Cash Handling & Transaction Accuracy
• Attention to Detail
• Teamwork & Cooperation
• Mission, Integrity & Accountability
• Sales Floor Support & Merchandise Recovery
• Communication & Interpersonal Skills
• Safety & Security Awareness

The physical demands described here are representative of those that may be encountered by an employee performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is typically required to:

• Frequently stand and walk throughout the sales floor for extended periods; frequently bend, reach, stoop, twist, kneel, or crouch while assisting customers, organizing merchandise, and performing cleaning duties.
• Occasionally…