Field Service Technician

Description

The Field Service Technician IV provides face‑to‑face customer service located at an off‑site location and is responsible for the troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment.

Department: Machine Division (MAC)
Location: Waco

Core Practices:

• Demonstrate alignment with the company's mission and core business values
• Collaborate with key internal/external resources
• Participate in ongoing self‑development

• Work safely at all times and adhere to all applicable safety policies; comply with all company policies, procedures, and standards
• Perform intermediate repairs and troubleshooting offsite with minimal supervision
• Perform intermediate troubleshooting, diagnosis of equipment malfunctions, and failure analysis
• Remove and install parts, disassemble and assemble components to CAT specifications
• Test, make adjustments, and verify proper operation of all repairs and adjustments
• Prepare and complete all job related documents, write service reports, order parts, and maintain clear customer records; access required databases
• Act as a team leader and mentor/coach
• Participate in the quotation of work orders
• Operate equipment and vehicles with possession of all necessary licenses and certificates
• Maintain service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
• Adhere to contamination control and HAZMAT rules and regulations
• Maintain all company equipment, tools, and vehicle in a good, clean, and working order
• Communicate job progress to supervisor and customer as needed
• Complete assigned jobs and tasks to meet flat rate time and re‑work standards
• Work overtime as required by workload and customer needs
• Complete all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Project professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
• Require regular and punctual employee attendance
• Perform other duties as assigned

• Knowledge of safe work procedures and practices
• Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
• Demonstrate proficiency with current computer software, related hardware, and knowledge of machine electronic systems
• Exceptional skills in customer service
• Intermediate diagnostic and troubleshooting skills
• Planning and organizing skills to prioritize and plan work activities; use time efficiently; plan for additional resources
• Operation and control skills of equipment or systems
• Equipment selection skills to determine the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a crane and forklift, and obtain required certifications/licenses
• Ability to meet deadlines and work under fast‑paced, time‑constraining circumstances
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

• More than four years of heavy equipment experience required; six or more years preferred
• High school diploma or equivalent preferred
• MSHA certification preferred
• Air conditioning certification preferred
• Crane/Rigger certifications preferred
• Valid Driver’s license required
  
  Ability to obtain a valid Commercial Driver’s License (CDL) and must have an acceptable driving record
• Must own required tools to perform repairs

None

Travel required with a possibility of an overnight stay

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 80 lb
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascends/descends with gradual or…