Field Service Paving Specialist 2

Field Service Paving Specialist 2

Department: Machine Division (MAC)

Employment Type: Full Time

Location: Waco

Reporting To: Scott Marvin

The Field Service Paving Technician II provides face‑to‑face customer service at off‑ and on‑site locations and is responsible for assisting with quotes, inspection, troubleshooting, diagnostics and diagnostic repairs, repairing, and reconditioning of paving construction equipment. Must obtain a CDL Class B; maintain a DOT medical card; possess a valid Texas driver license with a safe driving record. This position services geographic regions between Waco and South Dallas/Fort Worth on the I‑35 corridor.

Must be willing to travel with overnight stay possible.

• Performs repairs and troubleshooting offsite with minimal supervision.
• Performs troubleshooting and diagnoses of paving equipment malfunctions and failures.
• Removes and installs parts, disassembles and assembles components, and tests and adjusts assemblies.
• Repairs and/or replaces components according to CAT standards; tests and verifies proper operation of all repairs and adjustments.
• Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; accesses databases required to complete job (work order, parts order, Vision Link, DBS, SimsSI, SIS web).
• Operates equipment and vehicles with possession of all necessary licenses and certificates.
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation.
• Adheres to contamination control and HAZMAT rules and regulations.
• Maintains all company equipment, tools, and vehicles in good, clean, and working order.
• Communicates job progress to supervisor and customer as needed.
• Completes assigned jobs and tasks to meet or exceed flat rate times and re‑do metric standards.
• Works overtime as required by workload and customers’ needs.
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner.
• Projects professionalism with both internal and external customers, including personal appearance.
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Requires regular and punctual employee attendance.
• Performs other duties as assigned.

• Knowledge of complex grade control systems, special software/hardware required for machine communication and diagnoses, intelligent compaction, machine application, asphalt densities, mat deformities, and correct machine operation procedures.
• Knowledge of equipment and tools, including their designs, uses, repair, and maintenance.
• Knowledge of safe work procedures and practices.
• Proficiency with current computer software, related hardware, and machine electronic systems.
• Exceptional skills in customer service.
• Excellent diagnostic and troubleshooting skills.
• Planning and organizing skills – prioritizes and plans work activities; uses time efficiently; plans for additional resources.
• Operation and control skills – controlling operations of equipment or systems.
• Equipment selection skills – determining the kind of tools and equipment needed to do a job.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to operate a conventional forklift.
• Ability to meet deadlines and work under fast‑paced, highly stressful, and time‑constraining circumstances.
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
• Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
• Ability to read, write, and understand information.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.

The incumbent in this position is expected to model the following practices on a daily basis:
1) Demonstrate alignment with the company’s mission and core business values;
2) Collaborate with key internal and external resources;
3) Participate in ongoing self‑development.